Repeated errors trying to run/install Ubuntu

[Andrew]

I have a bootable Ubuntu 24.04 on USB stick and am suffering repeated errors trying to install it to Dell Latitude 3330 laptop. It's an old laptop (4GB RAM, 256GB HDD) but I have wiped Windows and cleared disk using DISKPART as lost BitLocker key.

Sometimes I will get an error simply booting to the Ubuntu USB stick. Other times it boots fine and works OK but will error at a random point during the install process. However, it does not appear to error if left running unattended.

Note that this laptop works perfectly running tails, which it can do for hours/days at a time. However that obviously has no reason to access HDD, unlike Ubuntu, so I am wondering if the "something went wrong" error message I'm getting - where Ubuntu is also unable to show me the log - is in someway connected with an attempt to access the hard drive.

[Andrew (andrew699)]

I have since found the following articles on Ubuntu website:
- https://ubuntu.com/certified/202201-29841
- https://ubuntu.com/certified/202203-30063

My Dell Latitude 3330 has Intel i3 processor (first link where processor not stated?), not i5 per second link, but this does leave me wondering whether my problem is that my Dell hardware requires either 5.14.0-1011-oem kernel (first link) or 5.14.0-1027-oem kernel (second link)?

... and is incapable of running/installing the standard 24.04 LTS download as implied at https://ubuntu.com/download/desktop#system-requirements in a stable manner? If so, I am unclear as to how to install Ubuntu to this laptop.

[Sebastien Bacher (seb128)]

Thank you for your bug report Could you add the logs from/var/log/installer after getting the problem or use 'sudo ubuntu-bug ubuntu-desktop-bootstrap' to report the issue (which would automatically include the needed informations)?