Comment 7 for bug 392799

Damn launchpad ate my last comment!

I don't think IRC is the right technology for organising volunteer community support, just like blogs are not the right place to report community bugs, irc may not be the right place to deal with support requests.

Personally I've been looking into an XMPP based solution that would enable both multi-chat and one on one support, then you can organise timezones, languages, what ever takes your fancy. In the project I also want to make it easy to log problems and graph what kind of support questions keep on cropping up.

But I could do with much more input and peer review, since these ideas and designs are not yet tested in the field.