I don't think a voice/video support system can scale in the way IRC can. How would it cope with tens/hundred of people asking questions simultaneously? Also, on IRC you'll see often people giving support to multiple people at once, that's just not possible with a non text-based system. IRC is not going to go away any time soon.
I don't think a voice/video support system can scale in the way IRC can. How would it cope with tens/hundred of people asking questions simultaneously? Also, on IRC you'll see often people giving support to multiple people at once, that's just not possible with a non text-based system. IRC is not going to go away any time soon.