Video call to/from MS Messenger contact does not work

[Tony Pursell]

Binary package hint: empathy

Icons appear against the contact for Audio & Video, but no call to or from MS Messenger contacts are connected. I.e there is no sign/sound in the contacts window (using Windows XP) that they are being called, or likewise in Empathy if you are being called.

Using Lucid alpha 2 live CD.

ProblemType: Bug
Architecture: i386
Date: Tue Feb 9 22:57:21 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/empathy
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100113)
Package: empathy 2.29.4-1ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.32-10.14-generic
SourcePackage: empathy
Tags: lucid
Uname: Linux 2.6.32-10-generic i686

[Omer Akram (om26er)]

You reported this bug against empathy 2.29.4 can you please update to 2.29.90 and try to call the contact if that does not work then in help menu click on debug and select butterfly there and try to make the call to the msn contact and when the call does not happen click on hang up button and save the debug to a file by clicking on save button.

[Tony Pursell (ajpursell)]

As I can only do this with a Live CD or USB drive, I doubt if I will be able to try 2.29.90 until Alpha 3 is available.

[Tony Pursell (ajpursell)]

I might be able to update Empathy to 2.29.90 on my USB drive, but I get

Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
  empathy: Depends: libdbusmenu-glib1 (>= 0.2.2) but it is not going to be installed
           Depends: libindicate-gtk2 (>= 0.2.2) but it is not going to be installed
           Depends: libindicate4 (>= 0.2.2) but it is not going to be installed
E: Broken packages

[Tony Pursell (ajpursell)]

I now have Alpha 3 but I cannot test if MSN Video calls work due to a new bug which prevents creation of MSN accounts (see https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/528740)

[Tony Pursell (ajpursell)]

Following a downloaded update, Alpha 3 now allows creation of MSN accounts. But video calls to/from MS Messenger still do not work.

Functionality of the remote was verified first by establishing a video call call from MS Messenger in Windows.

A debug is attached as requested above. There were two or three attempts at connecting to the remote from Ubuntu and one attempt at connecting to Ubuntu from the remote. This produced the following message at the remote end:

"Messenger is not available right now. Please try again later. (0x80ee001c)"

Empathy version is: 2.29.91-1ubuntu2

Tony

[Omer Akram (om26er)]

I can reproduce this and I have sent this upstream but marking it confirmed as its expected that the issue will turn out to be telepathy-butterfly but we should first hear from empathy developers.

[Tony Pursell (ajpursell)]

The Empathy developer has closed the bug with this message

"That's probably a telepathy-butterfly log. Please open a bug on
bugs.freedesktop.org"

[Tony Pursell (ajpursell)]

Created an attachment (id=33700)
Debug listing

Trying to make Video calls using Empathy in Ubuntu 4.10 (Lucid). Bug was created in GNOME (https://bugzilla.gnome.org/show_bug.cgi?id=611416#c1) which was closed with a request that we report the problem here.

This is the original Ubuntu bug description (https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/519551):-

"Icons appear against the contact for Audio & Video, but no call to or from MS
Messenger contacts are connected. I.e there is no sign/sound in the contacts
window (using Windows XP) that they are being called, or likewise in Empathy if
you are being called."

Functionality of the remote was verified first by establishing a video call
from MS Messenger in Windows.

A debug is attached as requested above. There were two or three attempts at
connecting to the remote from Ubuntu and one attempt at connecting to Ubuntu
from the remote. This produced the following message at the remote end:

"Messenger is not available right now. Please try again later. (0x80ee001c)"

Empathy version is: 2.29.91-1ubuntu2"

[Tony Pursell (ajpursell)]

I have deleted the original debug listing and attached a new version of it with most of the email addresses replaced with <email address removed>. The email addresses that remain are mine and the remote user's email address.

[Tony Pursell (ajpursell)]

Bug sent to freedesktop.org

https://bugs.freedesktop.org/show_bug.cgi?id=26849

[Omer Akram (om26er)]

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at: https://bugs.freedesktop.org/show_bug.cgi?id=26849

[Jonny-lamb (jonny-lamb)]

Unfortunately, because of this problem, we've had to disable voip calls in butterfly 0.5.5.

See http://kakaroto.homelinux.net/2010/03/amsn-0-98-2-to-be-released-without-audiovideo-support/ for more details on the situation.

Until P2PV2 is implemented, there will be no more calls.

(Relatedly, we /could/ get webcam-only calls working. We should do that, at least.)

[Tony Pursell (ajpursell)]

There is a comment on

https://bugs.freedesktop.org/show_bug.cgi?id=26849

saying this will not be fixed soon. Apparently MSN have changed from a server based model to a peer-to-peer method of A/V communications and it involves a 'scarey' re-write of the code. This is a pity as I think A/V over MSN would add great credibility to Ubuntu. I know A/V can be done over Jabber and Skype, but if the people you talk to (like my wife's grandson in Australia) are only on MSN, it sort of locks you into Windows.

Is there any resource in the Ubuntu community that can work on this?

[[e-mail] (testertester.ca)]

So this depends on p2pv2, which is already required for bug #26849

[Jonny-lamb (jonny-lamb)]

*** Bug 26510 has been marked as a duplicate of this bug. ***

[Louis-francis-ratte-boulianne (louis-francis-ratte-boulianne)]

Audio/Video calls have been re-enabled in papyon/butterfly

[Tony Pursell (ajpursell)]

I have just received the following notification today

https://bugs.freedesktop.org/show_bug.cgi?id=26849

--- Comment #4 from Louis-Francis Ratté-Boulianne <email address hidden> 2010-08-24 14:11:50 PDT ---
Audio/Video calls have been re-enabled in papyon/butterfly

So can we get it into Ubuntu for the 10.10 release?

[Omer Akram (om26er)]

telepathy-butterfly 0.5.13 and papyon 0.5 fix this issue and they are already in Maverick.
http://lists.freedesktop.org/archives/telepathy/2010-August/004774.html