empathy reports network error and requires killing telepathy-butterfly / telepathy-haze

[Leandro]

Binary package hint: empathy

I'm getting frequent but random "Network error" messages from empathy when
trying to connect to my Yahoo! or MSN accounts. Most of the times it does not
connect, but sometimes it does. However, once it has the problem, I cannot connect
to the problematic account anymore. I have to close empathy, kill from the
terminal the telepathy-butterfly job, and open empathy again, in which case
it connects. After a while I can get disconnected again with "Network error".

There are other "Network error" problems reported in Karmic for specific protocols,
but I'm not sure if they report the same problem as me.

ProblemType: Bug
Architecture: amd64
Date: Tue Jan 19 14:35:40 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
NonfreeKernelModules: fglrx
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: empathy
Uname: Linux 2.6.31-17-generic x86_64

[Omer Akram (om26er)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

[Leandro (leandromartinez98)]

The bug is reported upstream here:

https://bugzilla.gnome.org/show_bug.cgi?id=607468

[Omer Akram (om26er)]

The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME.

[BenginM (sary)]

Hey Leandro : see #2 https://bugzilla.gnome.org/show_bug.cgi?id=607468

[BenginM (sary)]

This issue effect me with : empathy 2.32.0.1-0ubuntu1 on Maverick .

[ginalfa (ginalfa)]

same here on maverick
I need to remove telepathy-butterfly to connect msn.

[valkyr (locki)]

Why doesn't terminal auto-complete recognise the process name, when "killall telepathy-butterfly" works?

I notice it's the only telepathy-* that's written in Python.

[Alex Forencich (alex-alexelectronics)]

I can confirm this as well. Also, it is one of the main issues that prevents me from switching from pidgin to empathy since it happens quite often.

[Brian Curtis (bcurtiswx)]

From Ubuntu Bug: Telepathy 0.5.14-1

I'm getting frequent but random "Network error" messages from empathy when
trying to connect to my Yahoo! or MSN accounts. Most of the times it does not
connect, but sometimes it does. However, once it has the problem, I cannot
connect
to the problematic account anymore. I have to close empathy, kill from the
terminal the telepathy-butterfly job, and open empathy again, in which case
it connects. After a while I can get disconnected again with "Network error".

There are other "Network error" problems reported in Karmic for specific
protocols,
but I'm not sure if they report the same problem as me.

More data of my machine is available at:
https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/509721

ProblemType: Bug
Architecture: amd64
Date: Tue Jan 19 14:35:40 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
NonfreeKernelModules: fglrx
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: empathy
Uname: Linux 2.6.31-17-generic x86_64

[Brian Curtis (bcurtiswx)]

Moved to the appropriate upstream reporter and linked here.

[Hendy Irawan (ceefour)]

Also happens with telepathy-haze (Yahoo).

After killing telepathy-haze, the Yahoo account works again.

Note before killing telepathy-haze.. changing the username works to connect to another YM account, but when I changed the username back to the problematic username, it gives "Disconnected - Network Error" again immediately (without any sign of progress of actually trying to connect to the network).

$ aptitude show empathy telepathy-haze

Package: empathy
State: installed
Automatically installed: no
Version: 2.32.1-0ubuntu1
Priority: optional
Section: gnome
Maintainer: Ubuntu Core Developers <email address hidden>
Uncompressed Size: 2.458k
Depends: libatk1.0-0 (>= 1.29.3), libc6 (>= 2.7), libcairo2 (>= 1.2.4),
         libcanberra-gtk0 (>= 0.4), libcanberra0 (>= 0.2), libdbus-1-3 (>=
         1.0.2), libdbus-glib-1-2 (>= 0.78), libdbusmenu-glib1 (>= 0.3.12),
         libebook1.2-9 (>= 2.30.3), libedataserver1.2-13 (>= 2.30.3),
         libenchant1c2a (>= 1.6), libfolks-telepathy0 (>= 0.1.9), libfolks0 (>=
         0.1.15), libfontconfig1 (>= 2.8.0), libfreetype6 (>= 2.2.1),
         libgconf2-4 (>= 2.31.1), libgcr0 (>= 2.26.0), libgdk-pixbuf2.0-0 (>=
         2.21.6), libgee2 (>= 0.5.2), libglib2.0-0 (>= 2.25.16),
         libgnome-keyring0 (>= 2.26.0), libgnutls26 (>= 2.7.14-0), libgp11-0 (>=
         2.24), libgstfarsight0.10-0 (>= 0.0.1), libgstreamer-plugins-base0.10-0
         (>= 0.10.0), libgstreamer0.10-0 (>= 0.10.4), libgtk2.0-0 (>= 2.21.8),
         libindicate-gtk2 (>= 0.2.2), libindicate4 (>= 0.3.3),
         liblaunchpad-integration1 (>= 0.1.17), libnm-glib2 (>=
         0.8~a~git.20090826t185111.79489be), libnotify1 (>= 0.5.0),
         libnotify1-gtk2.10, libpango1.0-0 (>= 1.18.0), libpng12-0 (>=
         1.2.13-4), libsoup2.4-1 (>= 2.4.0), libtasn1-3 (>= 1.6-0),
         libtelepathy-farsight0 (>= 0.0.6), libtelepathy-glib0 (>= 0.11.15),
         libtelepathy-logger1 (>= 0.1.2), libunique-1.0-0 (>= 1.0.0),
         libwebkit-1.0-2 (>= 1.1.15), libx11-6, libxml2 (>= 2.7.4), zlib1g (>=
         1:1.1.4), empathy-common (= 2.32.1-0ubuntu1),
         telepathy-mission-control-5, gnome-icon-theme (>= 2.30.0), dbus-x11,
         telepathy-logger
Recommends: telepathy-gabble, telepathy-salut, libdconf0, gvfs-backends,
            telepathy-haze, telepathy-butterfly, nautilus-sendto-empathy
Suggests: telepathy-idle, vino
Breaks: telepathy-butterfly (< 0.5.10)
Replaces: libempathy-gtk-common
Description: GNOME multi-protocol chat and call client
 Instant messaging program supporting text, voice, video, file transfers and
 inter-application communication over many different protocols, including: AIM,
 MSN, Google Talk (Jabber/XMPP), Facebook, Yahoo!, Salut, Gadu-Gadu, Groupwise,
 ICQ and QQ.

 This package contains the Empathy IM application and account manager.
Homepage: http://live.gnome.org/Empathy

Package: telepathy-haze
State: installed
Automatically installed: no
Version: 0.4.0-1ubuntu0.1
Priority: optional
Section: net
Maintainer: Ubuntu Developers <email address hidden>
Uncompressed Size: 229k
Depends: libc6 (>= 2.4), libdbus-1-3 (>= 1.0.2), libdbus-glib-1-2 (>= 0...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sylvain Bourdette (sylvain-bourdette)]

Any update ?
Same issue on Oneiric

[Stevy (stefan-bley-dd)]

I confirm this for 11.10 (Oneiric)

[Ioannis Vranos (cppdeveloper)]

On Fri, Dec 2, 2011 at 2:49 AM, Stevy <email address hidden> wrote:
> I confirm this for 11.10 (Oneiric)
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (513346).
> https://bugs.launchpad.net/bugs/509721

In the past, when I was using MSN (more known as Windows Live
Messenger), I resolved this issue by removing the package
telepathy-butterfly.

However I think Google Talk is better than MSN, and the Windows Live
Messenger client is not good.

So I suggest you try Google Talk, it works in Empathy and in Windows too.

http://www.google.com/talk

--
Ioannis Vranos

http://www.cpp-software.net

[Brettcornwall-1 (brettcornwall-1)]

I can confirm this behavior on Ubuntu 12.04.1, using Empathy 3.4.2.3 and telepathy-haze 0.6.0-0ubuntu1. This happened to me using the AIM protocol. Just out of the blue after months of stability.

[Gitlab-migration (gitlab-migration)]

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-butterfly/issues/46.