it says that printer is able to print but does not print at all on loki

Bug #1626715 reported by Henry Diaz
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Switchboard Printers Plug
New
Undecided
Unassigned

Bug Description

after installing printer Brother HL 2140 it does not print evethou it says it is on

Revision history for this message
Seth (sysfu) wrote :

I had a similar problem where I installed a Brother HL-2170W network printer using the Printers control pane. When I went to print a test page all that came out on the page was this message "**** Unable to open the initial device, quitting".

I ran the troubleshooting and it informed me that the 'hpijs' driver was not installed. I manually installed 'printer-driver-hpijs' using apt and that resolved the printing issue.

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