Activity log for bug #2064489

Date Who What changed Old value New value Message
2024-05-01 08:25:47 Gerald Quintana bug added bug
2024-05-01 08:25:47 Gerald Quintana attachment added Screenshot https://bugs.launchpad.net/bugs/2064489/+attachment/5773530/+files/Screenshot%20from%202024-05-01%2008-18-51.png
2024-05-01 08:27:09 Gerald Quintana attachment added Log file https://bugs.launchpad.net/subiquity/+bug/2064489/+attachment/5773535/+files/ubuntu-desktop-bootstrap
2024-05-01 08:29:25 Gerald Quintana description Trying to install Ubuntu Cinnamon Noble, with graphical installer. I am stuck on disk settings: the screen is empty, I can not go further (see attached screenshot) There are some error logs (see attached log file) ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: subiquity (unknown) ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1 Uname: Linux 6.8.0-31-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu2 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.498 CloudArchitecture: x86_64 CloudID: nocloud CloudName: unknown CloudPlatform: nocloud CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud) CurrentDesktop: X-Cinnamon Date: Wed May 1 08:21:04 2024 DesktopInstallerRev: 171 LiveMediaBuild: Ubuntu-Cinnamon 24.04 LTS "Noble Numbat" - Release amd64 (20240425) ProcEnviron: LANG=C.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> SourcePackage: subiquity Symptom: installer UpgradeStatus: No upgrade log present (probably fresh install) Trying to install Ubuntu Cinnamon Noble, with graphical installer. I am stuck on disk settings: the screen is empty, I can not go further (see attached screenshot) There are some error logs (see attached log file) 2024-05-01 08:20:31.185187 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.185345 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.185541 DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true 2024-05-01 08:20:31.186606 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.186688 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.186749 DEBUG subiquity_client: GET http://localhost/storage/v2/guided?wait=true 2024-05-01 08:20:31.187744 DEBUG subiquity_client: ==> getGuidedStorageV2(true) {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "configured": null, "targets": []} 2024-05-01 08:20:31.187838 DEBUG storage: select guided capability: null ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: subiquity (unknown) ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1 Uname: Linux 6.8.0-31-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu2 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.498 CloudArchitecture: x86_64 CloudID: nocloud CloudName: unknown CloudPlatform: nocloud CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud) CurrentDesktop: X-Cinnamon Date: Wed May 1 08:21:04 2024 DesktopInstallerRev: 171 LiveMediaBuild: Ubuntu-Cinnamon 24.04 LTS "Noble Numbat" - Release amd64 (20240425) ProcEnviron:  LANG=C.UTF-8  PATH=(custom, no user)  SHELL=/bin/bash  TERM=xterm-256color  XDG_RUNTIME_DIR=<set> SourcePackage: subiquity Symptom: installer UpgradeStatus: No upgrade log present (probably fresh install)
2024-05-01 18:56:39 Gerald Quintana description Trying to install Ubuntu Cinnamon Noble, with graphical installer. I am stuck on disk settings: the screen is empty, I can not go further (see attached screenshot) There are some error logs (see attached log file) 2024-05-01 08:20:31.185187 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.185345 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.185541 DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true 2024-05-01 08:20:31.186606 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.186688 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.186749 DEBUG subiquity_client: GET http://localhost/storage/v2/guided?wait=true 2024-05-01 08:20:31.187744 DEBUG subiquity_client: ==> getGuidedStorageV2(true) {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "configured": null, "targets": []} 2024-05-01 08:20:31.187838 DEBUG storage: select guided capability: null ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: subiquity (unknown) ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1 Uname: Linux 6.8.0-31-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu2 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.498 CloudArchitecture: x86_64 CloudID: nocloud CloudName: unknown CloudPlatform: nocloud CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud) CurrentDesktop: X-Cinnamon Date: Wed May 1 08:21:04 2024 DesktopInstallerRev: 171 LiveMediaBuild: Ubuntu-Cinnamon 24.04 LTS "Noble Numbat" - Release amd64 (20240425) ProcEnviron:  LANG=C.UTF-8  PATH=(custom, no user)  SHELL=/bin/bash  TERM=xterm-256color  XDG_RUNTIME_DIR=<set> SourcePackage: subiquity Symptom: installer UpgradeStatus: No upgrade log present (probably fresh install) Trying to reinstall Ubuntu Noble, with graphical installer. Tried standard Ubuntu and Cinnamon Ubuntu with same result. I am stuck on disk settings: the screen is empty, I can not go further (see attached screenshot) There are some error logs (see attached log file) 2024-05-01 08:20:31.185187 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.185345 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.185541 DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true 2024-05-01 08:20:31.186606 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null} 2024-05-01 08:20:31.186688 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null) 2024-05-01 08:20:31.186749 DEBUG subiquity_client: GET http://localhost/storage/v2/guided?wait=true 2024-05-01 08:20:31.187744 DEBUG subiquity_client: ==> getGuidedStorageV2(true) {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "configured": null, "targets": []} 2024-05-01 08:20:31.187838 DEBUG storage: select guided capability: null ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: subiquity (unknown) ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1 Uname: Linux 6.8.0-31-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu2 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.498 CloudArchitecture: x86_64 CloudID: nocloud CloudName: unknown CloudPlatform: nocloud CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud) CurrentDesktop: X-Cinnamon Date: Wed May 1 08:21:04 2024 DesktopInstallerRev: 171 LiveMediaBuild: Ubuntu-Cinnamon 24.04 LTS "Noble Numbat" - Release amd64 (20240425) ProcEnviron:  LANG=C.UTF-8  PATH=(custom, no user)  SHELL=/bin/bash  TERM=xterm-256color  XDG_RUNTIME_DIR=<set> SourcePackage: subiquity Symptom: installer UpgradeStatus: No upgrade log present (probably fresh install)
2024-05-01 18:58:15 Gerald Quintana attachment added Standard Ubuntu Installer screenshot https://bugs.launchpad.net/subiquity/+bug/2064489/+attachment/5773752/+files/Screenshot%20from%202024-05-01%2018-57-10.png
2024-05-07 03:27:01 Fredy Quispe Medina attachment added Xubuntu installer screenshot.png https://bugs.launchpad.net/subiquity/+bug/2064489/+attachment/5775686/+files/Xubuntu%20installer%20screenshot.png
2024-05-07 03:29:24 Fredy Quispe Medina bug added subscriber Fredy Quispe Medina