DISK_PROBE_FAIL in ubuntu-desktop-bootstrap installer

Bug #2064489 reported by Gerald Quintana
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
subiquity
New
Undecided
Unassigned

Bug Description

Trying to reinstall Ubuntu Noble, with graphical installer. Tried standard Ubuntu and Cinnamon Ubuntu with same result.
I am stuck on disk settings: the screen is empty, I can not go further (see attached screenshot)
There are some error logs (see attached log file)

2024-05-01 08:20:31.185187 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null}
2024-05-01 08:20:31.185345 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null)
2024-05-01 08:20:31.185541 DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true
2024-05-01 08:20:31.186606 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null}
2024-05-01 08:20:31.186688 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1714551621.928720951.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null)
2024-05-01 08:20:31.186749 DEBUG subiquity_client: GET http://localhost/storage/v2/guided?wait=true
2024-05-01 08:20:31.187744 DEBUG subiquity_client: ==> getGuidedStorageV2(true) {"status": "FAILED", "error_report": {"state": "DONE", "base": "1714551621.928720951.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "configured": null, "targets": []}
2024-05-01 08:20:31.187838 DEBUG storage: select guided capability: null

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.498
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: X-Cinnamon
Date: Wed May 1 08:21:04 2024
DesktopInstallerRev: 171
LiveMediaBuild: Ubuntu-Cinnamon 24.04 LTS "Noble Numbat" - Release amd64 (20240425)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: subiquity
Symptom: installer
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Gerald Quintana (gerald.quintana) wrote :
Revision history for this message
Gerald Quintana (gerald.quintana) wrote :
description: updated
Revision history for this message
Gerald Quintana (gerald.quintana) wrote :
description: updated
Revision history for this message
Fredy Quispe Medina (fredysqm) wrote :
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