[Regression] Epson Stylus DX4250 not recognized since SimpleScan 3.2.0

[YannUbuntu]

Scanner Epson Stylus DX4250 is not recognized any more since SimpleScan 3.2.0 :

[A case] : most of times it does not appear in the "Scan source" list, the main window does not display "No scanner detected", and the main window freezes (generally 3s but sometimes 10s). See attached [A] log.

[B case] : sometimes it appears in the "Scan source" list as "Epson CS4200", but when clicking on the "Scan" button, the main window shows the 6 points turning (indicating that Simple Scan is busy) during a dizain of seconds, then displays a red warning "Scan Failure. Impossible to connect to the scanner." (with 2 buttons: "Close" and "Change scanner"). See attached [B] log and screenshot.
Remark: I am not sure of the exact English terms as my system is in French.

Important: this scanner is recognized out-of-the-box on Ubuntu 11.04 (Simple Scan 2.32.0).

[Michael Nagel (nailor)]

can you check if this is a Simple Scan regression or due to some other component (SANE?) by installing an older version of Simple Scan. If it is still broken it is NOT a Simple Scan problem.

[YannUbuntu (yannubuntu)]

I still have the bug on Ubuntu 11.10 with 11.04's versions of libsane (libsane_1.0.22-2ubuntu1) and simple-scan (simple-scan_2.32.0.1-0ubuntu2).
So I guess the problem comes from another package used for the scanner detection.
Please give me clues to find which one...

[nandinga (nandinga)]

Hi!

I'm having the same problem. I'm guessing it has to do with something else. xsane doesn't detect the device either.

When I plug the usb cable, dmesg says:

...
[ 266.867816] usb 3-2: new high speed USB device number 3 using xhci_hcd
[ 266.885886] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.887254] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.888624] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.889873] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.892463] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.893709] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 266.894909] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 267.065387] Did not find alt setting 1 for intf 0, config 1
[ 267.066926] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 268.130801] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 268.132171] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep
[ 268.133418] xhci_hcd 0000:0e:00.0: WARN: short transfer on control ep

My case:

Xubuntu 11.10

$ uname -a
Linux - 3.0.0-16-generic #28-Ubuntu SMP Fri Jan 27 17:44:39 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

simple-scan 3.2.1-0ubuntu1~oneiric1
xsane 0.998-3ubuntu1

[Michael Nagel (nailor)]

The way to get this fixed is to get it working in xsane first, and to achive that, you should probably take this to the sane-devel mailing list at http://lists.alioth.debian.org/mailman/listinfo/sane-devel

Please report back here if you make any progress!

Thanks!

[Giorgio Signorini (giorgio-signorini)]

Same problem. It's very annoying (I just bought a new desktop and I had to install Ubuntu 11.10 since previous versions are not compatible with the new motherboard's BIOS. So I ended up with no scanner, less functionality than I had with my old desktop.)

Any progress here?

Thank you

[Michael Nagel (nailor)]

no. the status still is:

The way to get this fixed is to get it working in xsane or better scanimage first, and to achive that, you should probably take this to the sane-devel mailing list at http://lists.alioth.debian.org/mailman/listinfo/sane-devel

Please report back here if you make any progress!

Thanks!

[Giorgio Signorini (giorgio-signorini)]

For those who need to get their Epson DX-42xx working as a scanner on their Ubuntu 11.10, a workaround is
to use the "Image Scan!" (iscan) program provided by Epson instead of SimpleScan o xsane. It can be downloaded from

  http://download.ebz.epson.net/dsc/search/01/search/?OSC=LX

enter "dx4200" as model name, select "scanner driver" and download first "iscan-data_1.15.0-2" then "iscan-2.28.1-3.ltdl7".
It worked on my (x64) Desktop

Hope this helps

[Giorgio Signorini (giorgio-signorini)]

I apologize: my previous comment is misleading. After the first successful scan, iscan is not working anymore on my system. I still have no idea why.

[Giorgio Signorini (giorgio-signorini)]

After upgrading to Ubuntu 12.04, both xsane and simple-scan are working with Epson DX4250. I commented out everything but "epson2" in dll.conf.

[Michael Nagel (nailor)]

is this a duplicate of bug #632026 ?

[Michael Nagel (nailor)]

or more precisely, the exact opposite of that bug #632026 ?

[Michael Nagel (nailor)]

expired this for simple-scan