Comment 239 for bug 85488

Well, this is where it gets interesting . . .

Dell is now offering Ubuntu 7.04 (Feisty Fawn) on their Linux computers. You can order it online right now. The standard price includes no support. Then there is a 30-day basic support, a 1 yr basic, and a 1 yr standard.

Imagine when someone who has a business buys a Dell Ubuntu desktop and can't use his scanner. Or even the average consumer who has no support option chosen.

Did Dell pick Feisty over other options (Dapper, or even Fedora, SuSE, etc.) to kill the idea of a Linux computer on the market, or did they just make a bad decision when choosing this particular release of Ubuntu? I'm hoping they just made a bad decision and would like to believe that the naysayers are wrong and that Dell does not have an evil plan to keep Linux out of their offerings.

This won't look good for Dell or Ubuntu. Hopefully, this might be the force to push Ubuntu into offering an early fix and not make the public wait for the next release. This still is bad for customers who choose no support. But if a kernel (or other) update that actually fixes this problem would be offered in the updates offered, I think Dell might be able to contact those customers and offer to help them through the update process if they are uncomfortable following the simple update process the first time.

If I've read correctly, it can be fixed, as other distributons have USB_SUSPEND enabled (which may or may not be related to the problem Ubuntu is experiencing) and still have good scanner support.