Comment 14 for bug 1155523

On 03/18/2013 12:15 PM, Ignazio GAnci wrote:
> Attached the screenshot.

Thanks, it confirms there is an issue but does not help in finding the cause.

> I have accesso to the server log files but i don't know how to export file
> and which file do you need...if you tell me i can send immediatly or i have
> to wait our technician and he will do it thanks

There should be an openerp-server.log files or something similar. This should
be a text file in which all lines are prefixed with a timestamp, like:
  2013-03-18 12:31:16,886 27251 INFO ? openerp: OpenERP version 7.0
  2013-03-18 12:31:16,886 27251 INFO ? openerp: database hostname: localhost

This file changes all the time, and it would be great if you could copy/paste
here all the lines that appear at the bottom of the file right after your
attempt to backup the database. The timestamps should help you locate the
correct lines, but watch out that they are in UTC timezone. We're looking for
one or more error messages along with one line like the following:

2013-03-18 13:00:05,504 28241 INFO None werkzeug: 127.0.0.1 - - [18/Mar/2013
13:00:05] "GET /web/database/backup?...... HTTP/1.1" 200

Thanks!