Comment 14 for bug 527120

Hello

Here are some elements from Tahiti (which is the same than in France) :

- When a customer returns a product, the refund price should be the same as the invoiced price (do not forget the POS sales that make tickets) BUT if the product is damaged, the salesman could negotiate a refund price < invoice (or ticket) price. On the other hand, it is strictly forbidden to have a refund price > invoice (or ticket) price.

- Be careful with the average prices ! In a customer return scenario, the price to be used for the average price calculation should not be the refund price but the cost price at the time when the product was sold (see https://bugs.launchpad.net/openobject-addons/+bug/613286). So this cost price should be stored somewhere during the sale workflow.

Regards