Customer record - creation date out of date, name doubled up, ....

[Petra Webstein]

I am getting some live orders through the system now.

When a customer makes an order it seems that the name is doubled, meaning first and lastname are recorded together in the first and lastname field.

The address seems to be missing.

Then there seems to be a postcode recorded which I believe is the original postcode of Freeway.

I have added a print screen to show the problem.

Best regards,

Petra

[Rameshranagn (ramesh-rangan)]

Hi,

We are checking this issue and will get back to you shortly.

With Thanks,
Ramesh.P

[Petra Webstein (info-petrawebstein)]

Hello Ramesh

I thought I send you another screen print for this issue. I have a couple more records in there and it is very clear now that when I enter the customer manually within Freeway admin then the record is fine.

If somebody orders over the internet, the creation date is consistently 31-12-1969, the name is doubled up and the address is not recorded when I open up the customers record in freeway. (see print screen capture1.png)

When I look at the invoice (see Balaan - Invoice.jpg) I see that instead of NSW Western Australia is recorded. It seems as it takes it from the shop as this is in WA.

Looking at the customer order in Freeway I see that under Customer (screen print capture2.png
1. the name is doubled up as mentioned
2. address is missing
3. postcode (it is the same with all customers that have order through the internet) is 4895 which seems to be the original record from when freeway was setup
4. then again I see Western Australia which seem to transfer through to Shipping Address and Billing Address no matter what the customer has actually entered which in this case must have been NSW

I hope this information shed a little more light on the problem

Best regards,

Petra

[Rameshranagn (ramesh-rangan)]

Hi,

Sorry for late reply.

Please refer the following link.

http://www.openfreeway.org/forums/viewtopic.php?t=2552

Hope this helps you.

Cheers,
Ramesh.P

[Petra Webstein (info-petrawebstein)]

Hello Ramesh

Step by step ... as suggested through the varies links that you have offered:

1. I have disabled and enabled the mod_freewaylogin in Joomla - no effect.

2. Suggestion to change in line 34 in modules/mod_freewaylogin/mod_freewaylogin.php from

          $app->redirect(tep_href_link('create_account.php'));

           to:

           $app->redirect(tep_href_link('create_account_new.php'));
     I already have made these changes before.

3. Suggestion to change the line number 5 in the file …/joomla/link_index.php from

          define('DS', DIRECTORY_SEPARATOR);

          to:

          define('DS', '/');
     I already have made these changes before.

4. Suggestion to change the line number 33 in modules/mod_freewaylogin/mod_freewaylogin.php from

          if ($task=="register" && $usersConfig->get('allowUserRegistration')){

          to

          if (($view=="register" || $task=="register") && $usersConfig->get('allowUserRegistration')){

To make sure, I disabled and enabled mod_freewaylogin.

Unfortunately, this did not make any difference.

It still seems to me that the Joomla login is active because the error message says when I try to login: "Username and password do not match or you do not have an account yet."

So, the login on http://balaan.com.au does not work when I then go to the "back" so to speak on http://balaan.com.au/freeway I can log in and get all the correct details and orders.

Maybe just for the completeness of this record I have a separate database for freeway (not using the same as Joomla).

So, I have followed all of your suggestions but no change so far.

I have implemented a work around for the time being to send customers to the standalone freeway site but it can be very confusing for them.

Kind regards,

Petra