If you have a multi-word last name (or first name), the exact search expects this to be within quotation marks. Otherwise, turn off the exact search, but then it usually finds all people starting with the first name.
The exact search is to prevent finding all "John" from "John Adams" to "John Thompson" when all you care about it "John Smith".
If you have a multi-word last name (or first name), the exact search expects this to be within quotation marks. Otherwise, turn off the exact search, but then it usually finds all people starting with the first name.
The exact search is to prevent finding all "John" from "John Adams" to "John Thompson" when all you care about it "John Smith".