[PC HP Split 13-m103es x2] New Synaptics Touchpad v103S doesn't work

Bug #1265883 reported by Sapiencialinux on 2014-01-03
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Linux Mint
Medium
Unassigned

Bug Description

Hi, I have a new HP laptop, a Spit 13 x2, which have a Synaptics Touchpad v103S clickpad. On 13.10 it doesn't respond to touch or right/left click. The laptop doesn't have a physical touchpad switcher or FN keys combination in order to disable/enable it. I believe this bug is caused because evdev is unable to manage this new hardware. I also tried enabling it from Gnome Settings -> Mouse.

This also happens on Fedora 20, openSUSE 13.1, Ubuntu Saucy 13.10
---
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: alberto 1658 F.... pulseaudio
 /dev/snd/controlC0: alberto 1658 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=b15720b3-b51c-4966-b6f3-82906146bd16
InstallationDate: Installed on 2013-12-27 (7 days ago)
InstallationMedia: Linux Mint 16 "petra" - Release amd64 20131126
MachineType: Hewlett-Packard HP Split 13 x2 PC
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=8d6a1d9f-4973-4736-975d-7ac4c7cccb71 ro quiet splash pcie_aspm=force i915.lvds_downclock=1 drm.vblankoffdelay=1 i915.semaphores=1 acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
Tags: petra
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/26/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.24
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 215B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 26.37
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.24:bd11/26/2013:svnHewlett-Packard:pnHPSplit13x2PC:pvr0887110000305B00000320000:rvnHewlett-Packard:rn215B:rvr26.37:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Split 13 x2 PC
dmi.product.version: 0887110000305B00000320000
dmi.sys.vendor: Hewlett-Packard

Sapiencialinux (albertosapiens) wrote :
Sapiencialinux (albertosapiens) wrote :
Sapiencialinux (albertosapiens) wrote :

>> xinput test 10
Empty output (clicking, two fingers,...)

apport information

tags: added: apport-collected petra
description: updated

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This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: saucy
Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-da-key

From your boot.dmesg log:

[ 18.737495] hid-generic 0003:06CB:5710.0002: usb_submit_urb(ctrl) failed: -1
[ 18.737525] hid-generic 0003:06CB:5710.0002: timeout initializing reports

Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.13 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc6-trusty/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → New
status: New → Confirmed

Now touchpad has disappeared from xinput and Xorg.0.log

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=10 [slave pointer (2)]
⎜ ↳ HID 1241:1177 id=13 [slave pointer (2)] #USB external mouse
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ HP TrueVision Full HD id=9 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
    ↳ HP WMI hotkeys

tags: added: kernel-bug-exists-upstream-3.13-rc6
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-full-computer-model
removed: petra
affects: linux (Ubuntu) → linuxmint
tags: added: 13-m103es hp split x2
removed: needs-full-computer-model
tags: added: hp-split-13-m103es
removed: 13-m103es split x2
Changed in linuxmint:
status: Incomplete → Confirmed
tags: added: hp-split-13-x2-m103es
removed: hp-split-13-m103es
description: updated
tags: added: latest-bios-f.24
removed: hp hp-split-13-x2-m103es
summary: - New Synaptics Touchpad v103S doesn't work
+ [PC HP Split 13-m103es x2] New Synaptics Touchpad v103S doesn't work
affects: ubuntu → linux (Ubuntu)

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → Medium
Vincent Fortier (th0ma7) wrote :

Tried 3.14 and 3.15-rc2 kernels without success. same issue.

Vincent Fortier, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Vincent Fortier (th0ma7) wrote :

new bug created: #1312489

Vincent Fortier (th0ma7) wrote :

Found a fix which may work as well on your laptop, have a look at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1312489

Hope this helps.

madbiologist (me-again) wrote :

The fix mentioned in comment #33 is available in the upstream 3.15-rc5 kernel. A PPA of this kernel can be found at http://kernel.ubuntu.com/~kernel-ppa/mainline/ and instructions on how to install and uninstall it are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds

Vincent Fortier (th0ma7) wrote :

Confirmed solved: fix included by default in kernel 3.16 as part of Ubuntu 14.10 alpha

Vincent Fortier (th0ma7) wrote :

Fix released and tested on ubuntu 14.10 alpha

Changed in linux (Ubuntu):
status: Confirmed → Fix Released
Joe Linux (j-linux) wrote :

Hello,

I have the same issue on my new Hybrid Ultrabook, the HP Spectre 13-h201ef x2 with a clean install of Ubuntu 14.04.1 64-b in dual boot with Windows 8.1 Update 1.

Under Ubuntu, my Synaptics Touchpad doesn't work at all (No response from the Touchpad) and I referred to the following Ubuntu document: https://wiki.ubuntu.com/DebuggingTouchpadDetection to try solving the issue but with no success.

* DebuggingTouchpadDetection *
In case your Touchpad doesn't work at all (No response from the Touchpad)
This is generally a case of a kernel (linux) or xorg bug. Check by connecting an external mouse to see if that works or not.

2. If yes, execute at a terminal:
cat /proc/bus/input/devices

One should see:
I: Bus=0011 Vendor=0002 Product=0007 Version=01b1
N: Name="SynPS/2 Synaptics TouchPad"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input8
U: Uniq=
H: Handlers=mouse2 event8
B: EV=b
B: KEY=420 0 70000 0 0 0 0 0 0 0 0
B: ABS=11000003

If you do not find something like this (which is my case), then the bug is in the linux kernel. Please follow these steps:
File the bug against the linux package.
Provide the general information.
Enter the following commands in a terminal:
dmesg > ~/dmesg
cat /proc/bus/input/devices > ~/devices
Attach as separate attachments to your bug report ~/dmesg, ~/devices, and your /var/log/Xorg.0.log.

Here attached the first dmesg file I have done on my HP Spectre 13 x2. The two other are following.

My kernel version is 3.13.0-34-generic and my system is up to date.

Thank you for your help.
Cheers.
Joe

Joe Linux (j-linux) wrote :

Hello,

Now my HP Spectre devices file.

Cheers.
Joe

Joe Linux (j-linux) wrote :

Hello,

Now the third one, my HP Spectre Xorg.0.log file.

Cheers.
Joe

no longer affects: linux (Ubuntu)
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