hid-sensor-hub 001F:8086:22D8.0003: timeout waiting for response from ISHTP device

Bug #1807406 reported by Cristian Aravena Romero
46
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Linux
Confirmed
Medium
linux (Ubuntu)
Confirmed
Undecided
Naresh

Bug Description

Hello,

Message after returning from suspension

dmesg:
[13383.967611] hid-sensor-hub 001F:8086:22D8.0003: timeout waiting for response from ISHTP device
[13383.967615] hid-sensor-hub 001F:8086:22D8.0002: timeout waiting for response from ISHTP device

Best regards,
--
Cristian Aravena Romero (caravena)

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-4.19.0-8-generic 4.19.0-8.9
ProcVersionSignature: Ubuntu 4.19.0-8.9-generic 4.19.6
Uname: Linux 4.19.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: caravena 2769 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 7 12:02:26 2018
HibernationDevice: RESUME=UUID=efcf081f-0bb0-4907-b78c-1299aa4aee57
InstallationDate: Installed on 2018-12-02 (4 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: HP HP Pavilion x360 Convertible 14-cd0xxx
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.19.0-8-generic root=UUID=28bdadba-133c-4f5b-a5c9-b06993ea7ce2 ro rootflags=subvol=@ quiet splash vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-4.19.0-8-generic N/A
 linux-backports-modules-4.19.0-8-generic N/A
 linux-firmware 1.176
SourcePackage: linux
UpgradeStatus: Upgraded to disco on 2018-12-02 (4 days ago)
dmi.bios.date: 06/14/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8486
dmi.board.vendor: HP
dmi.board.version: 72.19
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.13:bd06/14/2018:svnHP:pnHPPavilionx360Convertible14-cd0xxx:pvrType1ProductConfigId:rvnHP:rn8486:rvr72.19:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion x360 Convertible 14-cd0xxx
dmi.product.sku: 3PX63LA#ABM
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Revision history for this message
Cristian Aravena Romero (caravena) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
In , caravena (caravena-linux-kernel-bugs) wrote :

Hello,

Open bug in laucnhpad.net
https://bugs.launchpad.net/bugs/1807406

"Message after returning from suspension"

dmesg:
hid-sensor-hub 001F:8086:22D8.0003: timeout waiting for response from ISHTP device

Best regards,
--
Cristian Aravena Romero (caravena)

Changed in linux:
importance: Unknown → Medium
status: Unknown → Confirmed
Revision history for this message
In , caravena (caravena-linux-kernel-bugs) wrote :

Created attachment 279953
dmesg 4.20.0-042000rc6-generic

[ 2.641261] hid-generic 001F:8086:22D8.0003: hidraw2: <UNKNOWN> HID v2.00 Device [hid-ishtp 8086:22D8] on

Revision history for this message
Stephen Phillips (stephen-kent-phillips) wrote :

I have the exact same issue. My keyboard and touchpad stop working after returning from suspend. I'm not sure if this error message is related or not, but I found it in the Logs app right after they stopped working.

Revision history for this message
Jason Ritchie (jason-ritchie06) wrote :

I also started having this same issue on my HP Spectre x360.

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote :

Same here: Toshiba Portege z20t C

Interestingly, the touchpad works but the keyboard doesnt. I have to detach and reattach it to make it work.

Revision history for this message
Gary B (gar37bic) wrote :

This problem just appeared on my Spectre x360 for the first time yesterday. When laptop auto-suspends form lack of activity, the screen goes black with three messages with this error. It is unresponsive so only solution is power off and reboot by pressing and holding the power button to shut down, then pressing again to power up.

I was unaware of the keyboard factor so I will try to see if I can access via ssh and see if computer is still running.

Revision history for this message
Gary B (gar37bic) wrote :

Following up, I have made the following changes to my system recently. Two occurred within the week prior to this problem appearing, but not immediately before to my knowledge, so it's not certain that any of them are applicable. They are listed in order of first use.

- Added a 4K monitor on HDMI a month ago).
- Switched from Intel graphics to NVidia.
- Added a bluetooth speaker system, which took a bit of messing about with the GUI bluetooth devices panel before it finally decided to work.
- Began using a bluetooth headset with my phone but not the laptop.

Operating system is Mate 18.04.
Kernel is 4.17.11-041711-generic

Message in kern.log is as follows. When the failure happens there are three lines of text on the screen. The third line is different but I don't recall what it was, and it is not shown in kern.log.

Jul 14 17:34:56 Hebegb kernel: [ 6618.034362] hid-sensor-hub 001F:8086:22D8.0005: timeout waiting for response from ISHTP device
Jul 14 17:34:56 Hebegb kernel: [ 6618.034391] hid-sensor-hub 001F:8086:22D8.0004: timeout waiting for response from ISHTP device

Revision history for this message
Gary B (gar37bic) wrote :
Download full text (8.3 KiB)

Sorry, more info... looking at kern.log, the context is as follows. Note that this occurred when the machine had auto-suspended with the laptop open, and the black screen with text was already visible when I came into the room. It did not suddenly appear as a result of my triggering a return from suspend. At the end you can see the beginning of the power off process I started by pressing the power button.

Jul 14 22:58:14 Hebegb kernel: [ 6874.519984] CPU2: Core temperature above threshold, cpu clock throttled (total events = 1621)
Jul 14 22:58:14 Hebegb kernel: [ 6874.519985] CPU6: Core temperature above threshold, cpu clock throttled (total events = 1621)
Jul 14 22:58:14 Hebegb kernel: [ 6874.519987] CPU6: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.519988] CPU2: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520032] CPU5: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520033] CPU0: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520034] CPU1: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520035] CPU4: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520036] CPU3: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520036] CPU7: Package temperature above threshold, cpu clock throttled (total events = 4509)
Jul 14 22:58:14 Hebegb kernel: [ 6874.520983] CPU2: Core temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.520983] CPU6: Core temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.520984] CPU6: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.520985] CPU2: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521029] CPU0: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521030] CPU5: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521030] CPU1: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521031] CPU4: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521032] CPU3: Package temperature/speed normal
Jul 14 22:58:14 Hebegb kernel: [ 6874.521032] CPU7: Package temperature/speed normal
Jul 14 22:58:25 Hebegb kernel: [ 6885.747439] wlo1: deauthenticating from 7a:ad:ec:af:0c:36 by local choice (Reason: 3=DEAUTH_LEAVING)
Jul 14 22:58:25 Hebegb kernel: [ 6886.034734] PM: suspend entry (deep)
Jul 14 22:58:25 Hebegb kernel: [ 6886.034735] PM: Syncing filesystems ... done.
Jul 14 23:00:16 Hebegb kernel: [ 6886.915305] Freezing user space processes ... (elapsed 0.002 seconds) done.
Jul 14 23:00:16 Hebegb kernel: [ 6886.917622] OOM killer disabled.
Jul 14 23:00:16 Hebegb kernel: [ 6886.917622] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
Jul 14 23:00:16 Hebegb kernel: [ 6886.918949] Suspending console...

Read more...

Naresh (naresh-egsnrc)
Changed in linux (Ubuntu):
assignee: nobody → Naresh (naresh-egsnrc)
Revision history for this message
PJSingh5000 (pjsingh5000) wrote :

The specific message I get is...

    hid-sensor-hub 001F:8087:0AC2.0003: timeout waiting for response from ISHTP device

I am running Ubuntu 22.04 with kernel 5.15.0-27-generic.

Here is my laptop information:

    $ sudo dmidecode | grep -A 9 "System Information"

    System Information
 Manufacturer: HP
 Product Name: HP Spectre x360 Convertible 15-bl1XX
 Version:
 Serial Number: 5CD74284QL
 UUID: 37444335-3234-3438-514C-4C3432344435
 Wake-up Type: Power Switch
 SKU Number: 1VW22AV
 Family: 103C_5335KV HP Spectre

Revision history for this message
Ding (doubleviola) wrote :
Download full text (3.2 KiB)

same issue happened on

OS: Pop!_OS 22.04 LTS x86_64
Host: XPS 13 7390 2-in-1
Kernel: 5.17.5-76051705-generic
Packages: 2323 (dpkg), 21 (flatpak), 8 (snap)
Resolution: 3840x2400
DE: GNOME
WM: Mutter
WM Theme: Pop
Theme: Pop-dark [GTK2/3]
Icons: Pop [GTK2/3]
CPU: Intel i7-1065G7 (8) @ 3.900GHz

```
Jul 05 13:10:12 pop-os ModemManager[823]: <info> [base-manager] couldn't check support for device '/sys/devices/pci0000:00/0>
Jul 05 13:10:12 pop-os blueman.desktop[3606]: blueman-applet 13.10.12 WARNING PowerManager:202 on_adapter_property_changed: >
Jul 05 13:10:12 pop-os kernel: hid-sensor-hub 001F:8087:0AC2.0003: timeout waiting for response from ISHTP device
Jul 05 13:10:12 pop-os kernel: hid-sensor-hub 001F:8087:0AC2.0004: timeout waiting for response from ISHTP device
Jul 05 13:10:12 pop-os kernel: hid-sensor-hub 001F:8087:0AC2.0005: timeout waiting for response from ISHTP device
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/faststream_duplex
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/faststream
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx_ll_duplex_0
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx_ll_duplex_1
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx_ll_0
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx_ll_1
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/sbc_xq
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSink/sbc_xq
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/sbc
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSink/sbc
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aac
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSink/aptx
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/aptx_hd
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSink/aptx_hd
Jul 05 13:10:12 pop-os bluetoothd[754]: Endpoint registered: sender=:1.85 path=/MediaEndpoint/A2DPSource/ldac
Jul 05 13:10:12 pop-os bluetoothd[754]: Player registered: sender=:1.85 path=/media_player4
Jul 05 13:10:12 pop-os kernel: Bluetooth: hci0: Firmware revision 0.4 build 126 week 5 2022
Jul 05 13:10:12 pop-os kernel: Bluetooth: hci0: Applying Intel DDC parameters completed
Jul 05 13:10:12 pop-os kernel: Bluetooth: hci0: Found Intel DDC parameters: intel/ibt-19-32-4.ddc
Jul 05 13:10:12 pop-os kernel: Bluetooth: hci0: Device booted in 14693 usecs
Jul 05 13:10:12 pop-os kernel: Blue...

Read more...

Revision history for this message
Steff (s-teff) wrote :

On a Dell XPS this occurs from time to time and doesn't seem to be related to any suspend activities.

*) During use the keyboard switches off and dmesg shows the mentioned error.
*) Touchpad and mice still work.
*) This also applies to external keyboards. Detaching and attaching them again does not change anything.
*) In the XFCE keyboard configuration dialogue everything is grayed out and no other keyboard models appear in the lists anymore
*) Suspending and resuming does not change anything.
*) In most cases it helps to switch to a console and back. (Strg+Alt+F1 still works.)
*) In other cases one has to reboot.
*) In all cases the keyboard still works on the console

sudo dmidecode | grep -A 9 "System Information"
System Information
 Manufacturer: Dell Inc.
 Product Name: XPS 13 9300
 Version: Not Specified
 Serial Number: 8T5WZ53
 UUID: 4c4c4544-0054-3510-8057-b8c04f5a3533
 Wake-up Type: Power Switch
 SKU Number: 096D
 Family: XPS

Revision history for this message
Vincent Gerris (vgerris) wrote :

I have this error in dmesg after trying S3 sleep on an XPS 9700 ( which Dell utterly broke ):
[ 161.974794] hid-sensor-hub 001F:8087:0AC2.0003: timeout waiting for response from ISHTP device

For me it seems to only affect the touch screen, which in this case stops working after the S3 wake.
The S3 wake does not work at all without power cabel, but that is a whole other story, or is it :) ?
XPS 9500 does not wake at all by the way, it just hangs wether on power or not. I anyone needs me to investigate further, I have both machines at hand to test at the moment.

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