Comment 7 for bug 597754

On Jul 11, 2010, at 17:56 , Curtis Hovey wrote:

> What is the test for this? To ask Joey to confirm he has fewer vouchers
> now?

When a person goes to +vouchers the log files on niobium show how many are retrieved. I can compare by going to my +vouchers on product and on edge -- the latter should show fewer.

--bac

>
> --
> Launchpad voucher redemption fails with unactivated vouchers
> https://bugs.launchpad.net/bugs/597754
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Canonical Salesforce: In Progress
> Status in The Launchpad Registry: Fix Committed
>
> Bug description:
> The process that imports newly purchased items from the shop and creates them in Salesforce was converted last Friday. Since then Launchpad users have complained about errors stating ""The voucher could not be redeemed at this time."
>
> 2010-06-23 14:38:50+0000 [HTTPChannel,43,91.189.90.221] Getting vouchers for openid xxxx
> 2010-06-23 14:38:50+0000 [HTTPChannel,43,91.189.90.221] INFO: Starting getVouchers
> 2010-06-23 14:38:51+0000 [HTTPChannel,43,91.189.90.221] INFO: Finished getVouchers
> 2010-06-23 14:38:51+0000 [HTTPChannel,43,91.189.90.221] Got 1 vouchers for openid xxxx
> 2010-06-23 14:38:51+0000 [HTTPChannel,43,91.189.90.221] 91.189.90.221 - - [23/Jun/2010:14:38:50 +0000] "POST /RPC2 HTTP/1.0" 200 745 "-" "xmlrpclib.py/1.0.1 (by www.pythonware.com)"
> 2010-06-23 14:38:51+0000 [HTTPChannel,44,91.189.90.221] INFO: Starting getVouchers
> 2010-06-23 14:38:52+0000 [HTTPChannel,44,91.189.90.221] INFO: Finished getVouchers
> 2010-06-23 14:38:54+0000 [HTTPChannel,44,91.189.90.221] Unhandled Error
> Traceback (most recent call last):
> Failure: canonical.salesforce.voucher.VoucherNotActiveError: Voucher LPCSB12-9xxxx is not an active asset
>
> 2010-06-23 14:38:54+0000 [HTTPChannel,44,91.189.90.221] Traceback (most recent call last):
> File "/srv/salesforce/production/production/sfi-salesforce/canonical/salesforce/sfi_proxy/svcutil.py", line 74, in callImpl
> call_response = method_ref(*args)
> File "/srv/salesforce/production/production/sfi-salesforce/canonical/salesforce/sfi_proxy/svc_lpsub.py", line 163, in redeemVoucher
> success = voucher.redeem(redeemer_openid)
> File "/srv/salesforce/production/production/sfi-salesforce/canonical/salesforce/voucher.py", line 98, in redeem
> raise VoucherNotActiveError(msg)
> VoucherNotActiveError: Voucher LPCSB12-9xxxx is not an active asset
>
> According to JamesJ the new shop process is the same as the old. It loops through new assets and creates them in SF. Later it loops over those new assets and activates them. The failure is likely occurring because the request for the voucher happens between creation and activation.
>
> While the process may be the same the timing has changed. The shop import is now being run every 30 minutes where it was run at least every 15 minutes before. Perhaps the processing of more items less frequently has increased the time between creation and activation that is now causing the errors to occur more frequently.
>
> I do see that the same error did occur once in April. We have seen four such errors since Friday.
>
> Related OOPS: OOPS-1633H1081, OOPS-1633O1095
>
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