Comment 0 for bug 520405
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| Matthew Paul Thomas (mpt) wrote Canned "this is a duplicate" response wastes time | #0 |
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bbfa235
(Get the code!)
When marking a bug report as a duplicate, Ubuntu Bug Squad members copy and paste a canned response into a bug comment. You've probably seen it:
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Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug NUMBER, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.
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There are three problems with doing this:
* It makes marking a duplicate a two-step process (mark duplicate, then comment), rather than a one-step one. (Launchpad Greasemonkey Scripts automate this, but that slightly raises the barrier to entry for taking part in the Bug Squad.)
* The comment is directed only to the reporter, but it clutters the page for everyone who comes across it.
* If you're unlucky enough to be searching Launchpad for text that happens to be in the canned response (e.g. the word "workaround"), you'll get lots of false positives.
None of these are huge problems, but still, it would be nice if they could be avoided.
Instead, I suggest that Launchpad itself display text similar to this canned response in two places: (1) in the mail notification sent to the reporter (but not the mail notification sent to anyone else), and (2) on the bug report page when you're logged in as the reporter (but not to anyone else).
To avoid duplication, three other things should happen at the same time as this bug is fixed:
1. remove the canned response from <https:/
2. remove the canned response from Launchpad Greasemonkey Scripts
3. mail the Bug Squad mailing list to let them know to update their copy of launchpad-
(This is the first in a series of "Canned ______ response wastes time" bugs, which will need to be fixed separately, though they may share some infrastructure.)