Comment 9 for bug 393403

 My questions were solved very fast and I responded so. Why do I keep on
getting these E-mails pertaining to questions not being answered or
finding out solutions elsewhere?? The football game is over and Ubuntu is
the clear winner.

  ----- Original Message -----
  From: Tom
  To: <email address hidden>
  Subject: [Bug 393403] Re: Encourage answering older questions
  Date: Tue, 28 Jul 2009 08:36:52 -0000

  Hi

  The point is that if you seek help with Ubuntu through Launchpad then
  your question could easily be missed and receive no answer.

  It's good to see that some people have found an answer from
  elsewhere but Launchpad is listed as the main place to get help
  with Ubuntu. It's also good to see that some people don't
  anticipate having any even minor issues they might want resolved.
  If getting an email or two occasionally is too much trouble then
  please use this link
  https://bugs.launchpad.net/bugs/393403
  and then near the top right-hand side of the page click on
  "unsubscribe".

  If anyone does want to have a better chance of getting their future
  questions completely resolved rather than just being abandoned as all
  these questions were then please bear with us or perhaps even help us
  to
  fix this by suggesting possible improvements.

  A lot of people put a lot of their spare time into volunteering to
  help
  in this answers forum but at the moment their work can only be
  focussed
  on the very newest of questions. Many volunteers can't promise to be
  the 'assigned answerer' because that is making a promise to be able
  to
  solve any side-issues that may crop up, or changes in direction if
  the
  initial problem is caused by something else and also is a promise
  that
  work or family commitments wont take precedence over the voluntary
  work
  in here. Not everyone is available all the time and knows everything
  about ubuntu so should we stop answering those questions we can help
  with?

  I am glad you managed to get your answer fixed (if you did) and that
  you
  think you'll have no further need of launchpad. But if you do have
  any
  other issues in the future then wouldn't you like to know that
  somewhere
  could help you fix it faster?

  Thanks and regards from
  Tom :)

  --
  Encourage answering older questions
  https://bugs.launchpad.net/bugs/393403
  You received this bug notification because you are a direct
  subscriber
  of a duplicate bug.

  Status in Launchpad Answers: Triaged

  Bug description:
  Hi

  Problem.
  Launchpad has no way of dealing with questions that are more than a
  few hours old. Many questions still remain unanswered and 'open'
  even tho we have the skills to solve them. This damages Linux's
  reputation as well as just Ubuntu's. It also forces people to
  repost questions that may be half-way answered or to stop using
  Ubuntu.

  On a football field not all the players are placed in 'striker'
  positions, some are further back and some even play in 'defence'
  and one even right back in the goal! Compare with other team
  games. Also riot police tend to have some units behind their front
  line of shields. Soldiers in the field tend to have some troops
  behind those engaged on the front-line. Firemen don't all rush
  inside a burning building, some will stand outside with hoses.
  Stewards at a concert are not all at the front-door/gate.

  Possible answers. - A 2nd line of defence.

  2 or 3 answerers getting higher karma for solving questions over a
  day old

  Answer still unsolved after 2days getting flagged or bumped

  Launchpad janitor having
  "https://help.ubuntu.com/community/HowToGetHelp"
  added to it's message.

--
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