Long open questions expiring
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Launchpad itself |
Invalid
|
Low
|
Unassigned |
Bug Description
Problem
Many questions still remain unanswered and 'open' even tho we have the skills to solve them. This damages Linux's reputation as well as just Ubuntu's. It also forces people to repost questions that may be half-way answered.
Possible answer
1 or 2 experts given more Karma points for Solving questions that have remained unSolved for over 3 days and much less for questions that have been opened for less than 3 days. I think 2 experts (or 1PR person and 1 expert) could be enough to gradually go all the way back and triage/solve any bad-feeling that people may have toward Ubuntu.
Currently we have a great team, both noobs (such as me) and experts/"team leaders" solving most problems soon after they are posted. This is brilliant and people getting answer off 2 or 3 people definitely helps non-experts (like me) feel more comfortable about risking giving an answer, knowing that someone else will cover things i might not have thought of.
Good luck with this
Regards from
Tom :)
Changed in launchpad-answers: | |
importance: | Undecided → Low |
status: | New → Triaged |
tags: | added: feature |
security vulnerability: | no → yes |
visibility: | public → private |
summary: |
- Long open questions expiring + solved by installling Ubuntu 9.04 |
I agree with you.
a) An answer contact daily receive an huge amount of mail from launchpad.
b) It is impossible to be 24/24 answering to questions.
c) regularly we must clean the incoming mail from launchpad i can't keep more than 2 or 3 days of traffic.
Sometimes i read answers already answered still in open state.
The answer contact for Ubuntu users cannot see them until they are discarded from Launchpad Janitor.
We need more states on a question assigned automatically from Launchpad system, something like this:
days= current day - date asked
green : fresh not solved in open status question asked days < 5 days from current time
orange : open question not solved asked days > 5 and days < 10 days
red : open question asked days > 10 and days < 15 days
The system might be send to the contact users a report when a question change status from orange to red status.
The Launchpad notification of dead answers >15 days is not so useful to us.
Thank you