LOSA override to disable select groups from "contact this user/group" feature

[Steve McInerney]

The problem:
we are starting to see requests that are using the contactuser feature as a "back door" to funnel SA-style requests to the LOSA's.
This is bad as it bypasses the entire CHR apparatus, and also requires us to ask a submitter to re-submit their question via Answers for correct tracking/verification.
It'd be tricky to pull off, but I am personally loathe to trust emailed requests of that nature for what are often destructive actions against projects/branches etc.
Trust for contact is one thing; trust for destructive project requests is something else.

The proposal:
That a flag (or whatever) be able to have select groups not show the feature; or be disabled for them if 'not showing' is too tricky.

I have no problem being contacted privately about my projects; but being contacted this way for LOSA tasks is inappropriate use of this facility. I suspect there are other groups that'd be much the same. eg Registry.

Thoughts?

[Curtis Hovey (sinzui)]

Non-team member have no reason to send a message to every team. The feature will (for the next release) send a message to the team owner, who may choose the answer the message, delegate it, or ignore it.

[Curtis Hovey (sinzui)]

I should have read that message before sending it

    Non-team members have no reason to send a message to every team member.

We will change the feature to only send to the team owner for this use case.

[Steve McInerney (spm)]

 :-)

Sure. But even so, the team leader still gets the same issue - for us as LOSA's getting backdoor requests - where he in turn needs to funnel the originator back to answers.

Ignoring isn't really a viable option. :-/
Delegating or answering don't solve the problem - straight back to square one.

"A" solution is to modify the team Details to something like "Please Not Be Using Contact User to Ask for Stuff Done", but that's not exactly an appropriate welcome mat. :-)

???