Comment 1802 for bug 1

I've been trying to find a workaround for this bug for about four years. My latest effort has not been directly to confront the bug, but to look at the effect it is having on peripherals. A recent complaint about support for printers from our local branch of PC World brought me the following when I complained to the CEO. "For the pre-loaded Linux operating system on the product, the manufacturers directly provide technical support. For PC peripherals such as printer there is an option for customer to download drivers for different operating system like Windows, Linux and MAC. We would recommend customer to check or ask the store whether these drivers are available from the manufacturer direct. Our store endeavour to provide any assistance of different versions of operating system, however, this cannot be guaranteed all the time. I have logged your complaint under reference CC2000722."

The writer also promised to take this up with the manager of our local store. My first response before writing to the CEO was negative - to the effect that the company does not supply Linux operating systems, and therefore does not offer support training to staff. When I pointed out that the company sells a vast number of Linux compatible peripherals, they had to re-think the answer. I've shared this answer with the UK Ubuntu group, and with the Nottingham Linux User Group, who will no doubt pester the life out of more than one store manager! This is as it should be.