Can you provide me the application output. Steps of capturing the same are:
1) Add printer using hp-setup command in the terminal.
2) Run hp-toolbox command and then stop print queue "Printer Control->Stop Printer"
3) Try to print the web page which has issues.
4) Copy the file /var/spool/cups/d* to /tmp directory and then change its permission to 755.
e.g => su && cd /var/spool/cups
=> cp d00011-001 /tmp
=> chmod 755 /tmp/d00011-001
5) Send me the file (/tmp/d*)
NOTE** This is the file which will be provided to the Linux driver by an Application. If something wrong happens in d* file itself then the issue occurs because of Application.
Hi Larry,
Can you provide me the application output. Steps of capturing the same are:
1) Add printer using hp-setup command in the terminal.
2) Run hp-toolbox command and then stop print queue "Printer Control->Stop Printer"
3) Try to print the web page which has issues.
4) Copy the file /var/spool/cups/d* to /tmp directory and then change its permission to 755.
e.g => su && cd /var/spool/cups
=> cp d00011-001 /tmp
=> chmod 755 /tmp/d00011-001
5) Send me the file (/tmp/d*)
NOTE** This is the file which will be provided to the Linux driver by an Application. If something wrong happens in d* file itself then the issue occurs because of Application.
Thanks,
Sanjay