Comment 4 for bug 910071

Hi Jérôme,

Sorry for the late response.
Can you please install the latest hplip-3.11.12. By downloading it from our site http://hplipopensource.com/hplip-web/gethplip.html and install it by running command "sh hplip-3.11.12.run" from the terminal.

Let us know if you are able to reproduce the issue.

I checked the PPD of this device and everything looks fine. Probably there might be some wrong with the settings of the colour options in the application that you are using to print.

If the issue is still reproducible, please provide us some debug information by following the steps given below.

1. Open the file /etc/cups/cupsd.conf in write permissions.
   $sudo gedit /etc/cups/cupsd.conf
   Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
    $sudo /etc/init.d/cups restart

3. Make the log files empty
   $sudo cat /dev/null > /var/log/syslog
   $sudo cat /dev/null > /var/log/cups/error_log

4. Send a print job or print a test page.

5. Copy the contents of syslog file.
    $sudo cat /var/log/syslog > debug.txt
    $sudo cat /var/log/cups/error_log > cups_log.txt

     Attach me the debug.txt & cups_log.txt files.

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

Please attach these files here and post us the output of "hp-check -t" command.
Sorry of the inconvenience caused

Thanks,
Goutam Kodu