HPLIP

  1. Bug #910071
  2. Comment #15

Comment 15 for bug 910071

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Hi Jerome,

Thanks for providing all the logs. The device HP Deskjet 920c has two print queues :

DESKJET-920C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_920C?serial=HU18T6Q2BVBI
PPD: /etc/cups/ppd/DESKJET-920C.ppd
PPD Description: HP DeskJet 920C - CUPS+Gutenprint v5.2.7
Printer status: printer DESKJET-920C is idle. enabled since mar. 03 janv. 2012 14:55:26 CET
Communication status: Good

DeskJet_920C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_920C?serial=HU18T6Q2BVBI
PPD: /etc/cups/ppd/DeskJet_920C.ppd
PPD Description: HP Deskjet 920c, hpcups 3.11.12
Printer status: printer DeskJet_920C is idle. enabled since lun. 23 janv. 2012 17:01:42 CET
 Rendering completed
Communication status: Good

One queue configured with the PPD HP DeskJet 920C - CUPS+Gutenprint v5.2.7 and another with HP Deskjet 920c, hpcups 3.11.12. I believe that when you are sending out the print job it is taking the color options from the HP DeskJet 920C - CUPS+Gutenprint v5.2.7 PPD.

Can you delete all the existing print queues for this printer and configure the device again with only "hp-setup" command and check if the device is printing color.

Let us know on the same.

Regards,
Goutam