always need to resume printer manually

[Eugeny Shkrigunov]

Hi!
Sorry for my English.

The printer goes stopped when problem arise (an empty tray, paper jam, etc.). After elimination of the problem (clear the jam, add paper to the tray, etc.), the printer stay stopped and requires to resume manually via CUPS web interface. This occurs regardless of the setting ErrorPolicy in cupsd.conf and printers.conf. The printer(hplip) ignores setting "ErrorPolicy retry-job" and gets stuck: "/usr/libexec/cups/backend/hp failed".
It is very inconvenient.

Versions:
hplip-3.11.5
cups-1.4.8

Please, fix it.
Thank you very much.

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for reporting the bug. Can you please provide the outout of the command

hp-check -t

PLease let us know what all changes did you do in any other files like printers.conf etc.
That will help us to analyze the issue.

Thanks,
Sanjay

[Eugeny Shkrigunov (eshkrig)]

Hi!

In the attachments info, that you ask.

Best regards.

[ilyamba (ilyamba)]

Fix this bug !!! WTF - one year has passed and nothing happened !

[Christer Gustavsson (chgus)]

This bug is still out there in 3.16 hplip. 1 affected person us a gross under estimation. a neighbor bought a new HP printer and installed on Ubuntu 16.04. Every time the printer is off line or turned off plus not turned on when laptop is started, the printer get stuck in "stopped - unplugged or turned off" state. Could not find a menu choice to restart the printing but had to use command line.

This non nerd user hostile problem need a solution.