Comment 5 for bug 864656

Sanjay Kumar (sanjay-kumar14) wrote :


Thanks for the update. However to find the root cause of the new issue, I need some logs. Please follow following steps and send me the logs.

a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn


       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and then send
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log