Comment 5 for bug 788631

Hi,

Can you provide us some more debug information.

Please follow the below steps to provide the same

1.Open the file /etc/cups/cupsd.conf in write permissions.
$su -c "vim /etc/cups/cupsd.conf "
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$su -c"/etc/init.d/cups restart"

3. Enter the hplip source folder (hplip-3.11.5) and open the file io/hpmud/hpmudi.h and uncomment the line containing this
//#define HPMUD_DEBUG and save it.

4.Open the terminal and change directory to hplip_source_directory (hplip-3.11.5) and run "make" and su -c "make install" .

5.make the log file empty
$su -c "cat /dev/null > /var/log/messages (or) syslog "
$su -c"cat /dev/null > /var/log/cups/error_log

6. Reproduce the bug.

7 Copy the contents of log file in text file and attach me that file
$su -c "cat /var/log/messages (or) syslog > debug.txt"
$su -c"cat /var/log/cups/error_log > cups_log.txt

Attach me the debug.txt and cups_log.txt file.

Sorry for having you to do so much of work. Please let us know if you find any difficulty in obtaining the debug information.

Thanks & Regards,
Goutam Kodu