Comment 8 for bug 773374

Hi,

Thank you for providing more information on this.
Will try to reproduce this defect and get back to you with the solution.

With the hpcups installed please provide us some logs to understand why it does not print graphical images such as bar codes for FedEX and UPS mailing labels.

To provide the logs follow the below steps.

1.Open the file /etc/cups/cupsd.conf in write permissions.
$su -c "gedit /etc/cups/cupsd.conf"
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$su -c "/etc/init.d/cups restart"

3.make the log file empty
$su -c "cat /dev/null > /var/log/syslog"
$su -c "cat /dev/null > /var/log/cups/error_log"

4. Send a print job containing graphical images such as bar codes for FedEX and UPS mailing labels.

5. Copy the contents of syslog file.
$su -c "cat /var/log/syslog > debug.txt"
$su -c "cat /var/log/cups/error_log > cups_log.txt"

Attach me the debug.txt & cups_log.txt files.

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

Also let us know which application you are using to print to the printer.

Thanks & Regards,
Goutam Kodu