I looked at the source corresponding to the address of hpcups function call in the stack trace. The source code around the call looks good, particularly with heap management functions. Neither I see multiple versions of libc loaded. So, could you please provide me the following information for further analysis.
1. The log file /var/log/syslog. You can follow the below steps to get the log file.
(a) Open the file /etc/cups/cupsd.conf
1. Set LogLevel to debug and hpLogLevel to 15
2. Save the changes in the file.
(b) Run the command : sudo /etc/init.d/cups restart
If it doesn’t work, please use : su –c “/etc/init.d/cups restart”
(c) Run your test case
(d) Find the file /var/log/syslog and send it to us.
2. strace log for "hpcups" process
Hello,
Thanks for providing so much of information.
I looked at the source corresponding to the address of hpcups function call in the stack trace. The source code around the call looks good, particularly with heap management functions. Neither I see multiple versions of libc loaded. So, could you please provide me the following information for further analysis.
1. The log file /var/log/syslog. You can follow the below steps to get the log file. cupsd.conf
(a) Open the file /etc/cups/
1. Set LogLevel to debug and hpLogLevel to 15
2. Save the changes in the file.
(b) Run the command : sudo /etc/init.d/cups restart
If it doesn’t work, please use : su –c “/etc/init.d/cups restart”
(c) Run your test case
(d) Find the file /var/log/syslog and send it to us.
2. strace log for "hpcups" process
Also, you may want to try installing HPLIP from http:// hplipopensource .com/hplip- web/index. html once.
Regards,
Suma