Comment 7 for bug 764654

Hello,

Thanks for providing so much of information.

I looked at the source corresponding to the address of hpcups function call in the stack trace. The source code around the call looks good, particularly with heap management functions. Neither I see multiple versions of libc loaded. So, could you please provide me the following information for further analysis.

1. The log file /var/log/syslog. You can follow the below steps to get the log file.
     (a) Open the file /etc/cups/cupsd.conf
           1. Set LogLevel to debug and hpLogLevel to 15
           2. Save the changes in the file.
     (b) Run the command : sudo /etc/init.d/cups restart
          If it doesn’t work, please use : su –c “/etc/init.d/cups restart”
     (c) Run your test case
     (d) Find the file /var/log/syslog and send it to us.
2. strace log for "hpcups" process

Also, you may want to try installing HPLIP from http://hplipopensource.com/hplip-web/index.html once.

Regards,
Suma