printers hp deskjet d1600 and d2600 series don't print

[Mario Marín]

Binary package hint: hplip

Whenn I try to print any document hp-systray shows:

Started a print job.
a few seconds later..
Print job has completed

However the printer doesn't print the document or even shows activity. This happened with two different printers:

hp deskjet d1660
hp deskjet d2660

I already run hp-check and installed these suggested packages:

libcupsimage2-dev
libjpeg62-dev
libsnmp-dev
libusb-dev
python-qt4-dbus
python-dev
libsane-dev
xsane

I also added my user to lp group.

==================================================

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: hplip 3.10.2-2ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
Date: Wed Jul 21 16:05:47 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
Lpstat:
 device for Deskjet_D2600: hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
 device for Deskjet_D2600_2: hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
 device for HP-Deskjet-D2600-series: hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
MachineType: Hewlett-Packard Compaq Presario C700 Notebook PC
Papersize: letter
PpdFiles:
 HP-Deskjet-D2600-series: HP Deskjet d2600 Series hpijs, 3.10.2
 Deskjet_D2600_2: HP Deskjet d2600 Series hpijs, 3.10.2
 Deskjet_D2600: HP Deskjet d2600 Series hpijs, 3.10.2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=41721ec9-1d0e-46e0-9402-1cb410358102 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: hplip
dmi.bios.date: 04/29/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.33
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30D9
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 83.21
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.33:bd04/29/2008:svnHewlett-Packard:pnCompaqPresarioC700NotebookPC:pvrF.33:rvnHewlett-Packard:rn30D9:rvr83.21:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: Compaq Presario C700 Notebook PC
dmi.product.version: F.33
dmi.sys.vendor: Hewlett-Packard

[Till Kamppeter (till-kamppeter)]

Can you run the following commands in a terminal window:

sudo /etc/init.d/cups stop
sudo rm /var/log/cups/*
sudo rm -rf /var/log/cups/tmp/*
sudo rm /var/cache/cups/*
sudo /etc/init.d/cups start

Does the problem go away by this? If not, please follow the instructions in the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems

[Mario Marín (mmfmarin)]

"Does the problem go away by this?" No, it didn't.

I attached the Troubleshooting Wizard output from System -> Administration -> Printing -> Help -> Troubleshoot.

I compared the output and is the file /var/log/cups/error_log with additional information.

[Mario Marín (mmfmarin)]

"Does the problem go away by this?" No, it didn't.

I attached the Troubleshooting Wizard output from System -> Administration -> Printing -> Help -> Troubleshoot.

I compared the output and is the file /var/log/cups/error_log with additional information.

[Till Kamppeter (till-kamppeter)]

Nothing wrong in your troubleshooting output. No errors, the data seems to get sent out to the printer correctly.

Forwarding upstream.

Can someone of the HPLIP developers at HP look into this problem?

Mario, there is one thing which you can try:

Install the "hplip-cups" package, then open system-config-printer via "System" -> "Administration" -> "Printing". Right-click on your printer, choose "Properties" in the pop-up menu. In the window coming up then, click the "Change" button for make and model. Do not change manufacturer and model, simply click "Forward" on the page with the manufacturers and on the page with the models change only the driver in the list on the right to the one with "hpcups". Click "Forward" until you reach the last page and then click "Apply". Try to print again. Does it work now?

[Mario Marín (mmfmarin)]

Thanks for the suggestions but I already tried that and it didn't work, at least nor for documents longer than a page.

If I wanted to print a 5 pages document, with the method you mentioned above, I had to print one page at a time. I thought I should report the problem with ubuntu as is "shipped" not with troubleshooting modifications. It doesn't look good to me, with the default driver, no printing; with modifications, one page at a time.

Should I post /var/log/cups/error_log with the modifications you suggested? Would it be an hplip-cup bug?

[manishbhoola (manishbhoola)]

I experience the same problem and have tried all the options above as well using DJ D2600 series drivers . You fire a test page, it says job completed - no errors - but zero activity on the printer.

[jeffreyabbot (jeffreyabbot)]

For me it has worked installing the latest HPLIP version form HP page:

http://hplipopensource.com/hplip-web/index.html

I followed the steps and has uninstalled/reinstalled the whole HPLIP. Now my HPDEskjetD2660 works in Lucid (64)

[manishbhoola (manishbhoola)]

Let me give this a shot !

On Tue, Aug 31, 2010 at 10:41 PM, jeffreyabbot <email address hidden>wrote:

> *** This bug is a duplicate of bug 588081 ***
> https://bugs.launchpad.net/bugs/588081
>
> For me it has worked installing the latest HPLIP version form HP page:
>
> http://hplipopensource.com/hplip-web/index.html
>
> I followed the steps and has uninstalled/reinstalled the whole HPLIP.
> Now my HPDEskjetD2660 works in Lucid (64)
>
> --
> printers hp deskjet d1600 and d2600 series don't print
> https://bugs.launchpad.net/bugs/608443
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in HP Linux Imaging and Printing: Incomplete
> Status in “hplip” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: hplip
>
> Whenn I try to print any document hp-systray shows:
>
> Started a print job.
> a few seconds later..
> Print job has completed
>
> However the printer doesn't print the document or even shows activity. This
> happened with two different printers:
>
> hp deskjet d1660
> hp deskjet d2660
>
> I already run hp-check and installed these suggested packages:
>
> libcupsimage2-dev
> libjpeg62-dev
> libsnmp-dev
> libusb-dev
> python-qt4-dbus
> python-dev
> libsane-dev
> xsane
>
> I also added my user to lp group.
>
> ==================================================
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: hplip 3.10.2-2ubuntu2
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic x86_64
> Architecture: amd64
> Date: Wed Jul 21 16:05:47 2010
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
> Lpstat:
> device for Deskjet_D2600:
> hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
> device for Deskjet_D2600_2:
> hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
> device for HP-Deskjet-D2600-series:
> hp:/usb/Deskjet_D2600_series?serial=CN03HFF2KX05C9
> MachineType: Hewlett-Packard Compaq Presario C700 Notebook PC
> Papersize: letter
> PpdFiles:
> HP-Deskjet-D2600-series: HP Deskjet d2600 Series hpijs, 3.10.2
> Deskjet_D2600_2: HP Deskjet d2600 Series hpijs, 3.10.2
> Deskjet_D2600: HP Deskjet d2600 Series hpijs, 3.10.2
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic
> root=UUID=41721ec9-1d0e-46e0-9402-1cb410358102 ro quiet splash
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: hplip
> dmi.bios.date: 04/29/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: F.33
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: 30D9
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: 83.21
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.chassis.version: N/A
> dmi.modalias:
> dmi:bvnHewlett-Packard:bvrF.33:bd04/29/2008:svnHewlett-Packard:pnCompaqPresarioC700NotebookPC:pvrF.33:rvnHewlett-Packard:rn30D9:rvr83.21:cvnHewlett-Packard:ct10:cvrN/A:
> dmi.product.name: Compaq Presario C700 Notebook PC
> dmi.product.version: F.33
> dmi.sys.vendor: Hewlett-Packard
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/hplip/+bug/608443/+subscribe
>

[manishbhoola (manishbhoola)]

Solution by Jeffrey Abbot [https://bugs.launchpad.net/hplip/+bug/608443/comments/8] worked for me. Printer D2668 prints fine now on lucid (32) after following the process of installing latest HPLIP from the site.

Thanks Jeffrey !

Regards