no printing , no scanning

Bug #467906 reported by Sofik
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

installed; No bugs; device detected.
When trying to scan - I get the message: Device busy
When trying to print, I get the cynical message: "Job completed", but nothing happens.

restarting everything didn't help. In other words I have a fully operational scanner/printer that doesn't work.

Configuration:

CAELINUX - Ubuntu 8.04
DELL Inspiron 1525
Printer: HP Deskjet F4250 (All in one)

Thank you for your help in advance.

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

Please run "hp-check -t" and post the result.

Thank you for supporting HPLIP,
Naga Samrat.

Revision history for this message
Sofik (hateschool) wrote : Odp: [Bug 467906] Re: no printing , no scanning
Download full text (9.5 KiB)

There you go (please help)

(I have to add that the test page is being printed without any problems):
"
caelinux@piotr-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux piotr-laptop 2.6.24-25-generic #1 SMP Tue Oct 20 06:49:12 UTC 2009
x86_64 GNU/Linux

Distribution:
ubuntu 8.04

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with
the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the
-r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required ...

Read more...

Revision history for this message
Sofik (hateschool) wrote :
Download full text (11.2 KiB)

 There you go (please help)

 (I have to add that the test page is being printed without any problems):
 "
> caelinux@piotr-laptop:~$ hp-check -t
>
> HP Linux Imaging and Printing System (ver. 3.9.8)
> Dependency/Version Check Utility ver. 14.3
>
> Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the
> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> dependencies
> are installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> has the proper dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode
> will check both of the above cases (both compile- and run-time
> dependencies).
>
> Saving output in log file: hp-check.log
>
> Initializing. Please wait...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Basic system information:
> Linux piotr-laptop 2.6.24-25-generic #1 SMP Tue Oct 20 06:49:12 UTC 2009
> x86_64 GNU/Linux
>
> Distribution:
> ubuntu 8.04
>
> Checking Python version...
> OK, version 2.5.2 installed
>
> Checking PyQt 4.x version...
> OK, version 4.3.3 installed.
>
> Checking for CUPS...
> Status: scheduler is running
> Version: 1.3.7
> error_log is set to level: warn
>
> Checking for dbus/python-dbus...
> dbus daemon is running.
> python-dbus version: 0.82.4
>
>
> ------------------------------------
> | COMPILE AND RUNTIME DEPENDENCIES |
> ------------------------------------
>
> note: To check for compile-time only dependencies, re-run hp-check with
> the -c parameter (ie, hp-check -c).
> note: To check for run-time only dependencies, re-run hp-check with the
> -r parameter (ie, hp-check -r).
>
> Checking for dependency: CUPS - Common Unix Printing System...
> OK, found.
>
> Checking for dependency: CUPS DDK - CUPS driver development kit...
> OK, found.
>
> Checking for dependency: CUPS devel- Common Unix Printing System
> development files...
> OK, found.
>
> Checking for dependency: CUPS image - CUPS image development files...
> OK, found.
>
> Checking for dependency: DBus - Message bus system...
> OK, found.
>
> Checking for dependency: gcc - GNU Project C and C++ Compiler...
> OK, found.
>
> Checking for dependency: GhostScript - PostScript and PDF language
> interpreter and previewer...
> OK, found.
>
> Checking for dependency: libcrypto - OpenSSL cryptographic library...
> OK, found.
>
> Checking for dependency: libjpeg - JPEG library...
> OK, found.
>
> Checking for dependency: libnetsnmp-devel - SNMP networking library
> development files...
> OK, found.
>
> Checking for dependency: libpthread - POSIX threads library...
> OK, found.
>
> Checking for dependency: libtool - Library building support services...
> OK, found.
>
> Checking for depe...

Revision history for this message
dwelch91 (dwelch91) wrote : Re: [Bug 467906] [NEW] no printing , no scanning

>
> When trying to print, I get the cynical message: "Job completed", but
> nothing happens.
>
"Job completed" means that the printer driver is complete with the job (that
is, the computer is finished processing the job), not the printer actually
printed it.

On Sat, Oct 31, 2009 at 8:26 PM, Sofik <email address hidden> wrote:

> Public bug reported:
>
> installed; No bugs; device detected.
> When trying to scan - I get the message: Device busy
> When trying to print, I get the cynical message: "Job completed", but
> nothing happens.
>
> restarting everything didn't help. In other words I have a fully
> operational scanner/printer that doesn't work.
>
> Configuration:
>
> CAELINUX - Ubuntu 8.04
> DELL Inspiron 1525
> Printer: HP Deskjet F4250 (All in one)
>
> Thank you for your help in advance.
>
> ** Affects: hplip
> Importance: Undecided
> Status: New
>
> --
> no printing , no scanning
> https://bugs.launchpad.net/bugs/467906
> You received this bug notification because you are a member of HP Linux
> Imaging and Printing, which is subscribed to HPLIP.
>

Revision history for this message
Sofik (hateschool) wrote :

Thanks for help, but I know that already ^^
The problem is that it doesn't help one bit when it comes to actually
printing or scanning the documents.

Please advise

Peter

Dnia 1-11-2009 o godz. 23:32 dwelch91 napisał(a):
> >
> > When trying to print, I get the cynical message: "Job completed", but
> > nothing happens.
> >
> "Job completed" means that the printer driver is complete with the job
> (that
> is, the computer is finished processing the job), not the printer actually
> printed it.
>
> On Sat, Oct 31, 2009 at 8:26 PM, Sofik <email address hidden> wrote:
>
> > Public bug reported:
> >
> > installed; No bugs; device detected.
> > When trying to scan - I get the message: Device busy
> > When trying to print, I get the cynical message: "Job completed", but
> > nothing happens.
> >
> > restarting everything didn't help. In other words I have a fully
> > operational scanner/printer that doesn't work.
> >
> > Configuration:
> >
> > CAELINUX - Ubuntu 8.04
> > DELL Inspiron 1525
> > Printer: HP Deskjet F4250 (All in one)
> >
> > Thank you for your help in advance.
> >
> > ** Affects: hplip
> > Importance: Undecided
> > Status: New
> >
> > --
> > no printing , no scanning
> > https://bugs.launchpad.net/bugs/467906
> > You received this bug notification because you are a member of HP Linux
> > Imaging and Printing, which is subscribed to HPLIP.
> >
>
> --
> no printing , no scanning
> https://bugs.launchpad.net/bugs/467906
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in HP Linux Imaging and Printing: New
>
> Bug description:
> installed; No bugs; device detected.
> When trying to scan - I get the message: Device busy
> When trying to print, I get the cynical message: "Job completed", but
> nothing happens.
>
> restarting everything didn't help. In other words I have a fully
> operational scanner/printer that doesn't work.
>
> Configuration:
>
> CAELINUX - Ubuntu 8.04
> DELL Inspiron 1525
> Printer: HP Deskjet F4250 (All in one)
>
> Thank you for your help in advance.

----------------------------------------------------
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Revision history for this message
Sofik (hateschool) wrote :

Cannot get this printer to work.
I can give it away for free. I live in Busan in Korea.
About the drivers: no comments.

Best Regards

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

Hi Sofik,

hp-check output is showing that you are installed hpcups driver and using hpijs ppd for printing.
Please remove all the previously added printer queues and add printer using hp-setup.

please run the following command
"sudo chown yourname /dev/bus/usb" (yourname is output of "whoami" command output)

Thank you for supporing HPLIP,
Naga Samrat.

Revision history for this message
Sofik (hateschool) wrote : Odp: [Bug 467906] Re: no printing , no scanning

Thanks a lot!!

That's more than possible reason.
I removed the old version Hplip and I think everything I installed
before I used the hplip, but during the reinstallation I got this
command:

warning: A previous install of HPLIP is installed and/or running.
sudo apt-get remove --assume-yes hplip hpijs foomatic-db-hpijs (Removing
old HPLIP version)
warning: HPLIP removal failed. The previous install may have been
installed using a tarball or this installer.
warning: Continuing to run installer - this installation should
overwrite the previous one.

The problem still haven't been solved.

When trying to run the below command after removing and reinstalling the
driver I got this message:
$ sudo chown "myname"/dev/bus/usb
chown: missing operand after `"myname"/dev/bus/usb'
Try `chown --help' for more information.

Can you guide me somehow through the deinstallation and installation of
packages in this case.

Thanks in advance
Peter

Dnia 4-11-2009 o godz. 10:36 Naga Samrat napisał(a):
> Hi Sofik,
>
> hp-check output is showing that you are installed hpcups driver and
> using hpijs ppd for printing.
> Please remove all the previously added printer queues and add printer
> using hp-setup.
>
> please run the following command
> "sudo chown yourname /dev/bus/usb" (yourname is output of "whoami"
> command output)
>
> Thank you for supporing HPLIP,
> Naga Samrat.
>
> --
> no printing , no scanning
> https://bugs.launchpad.net/bugs/467906
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in HP Linux Imaging and Printing: New
>
> Bug description:
> installed; No bugs; device detected.
> When trying to scan - I get the message: Device busy
> When trying to print, I get the cynical message: "Job completed", but
> nothing happens.
>
> restarting everything didn't help. In other words I have a fully
> operational scanner/printer that doesn't work.
>
> Configuration:
>
> CAELINUX - Ubuntu 8.04
> DELL Inspiron 1525
> Printer: HP Deskjet F4250 (All in one)
>
> Thank you for your help in advance.

----------------------------------------------------
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Revision history for this message
Sofik (hateschool) wrote :
Download full text (8.5 KiB)

There you go ...looks good for me this time... but no printing no scanning still.... I don't know how to force this printer to work. Help pliz

HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux piotr-laptop 2.6.24-25-generic #1 SMP Tue Oct 20 06:49:12 UTC 2009 x86_64 GNU/Linux

Distribution:
ubuntu 8.04

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

C...

Read more...

Revision history for this message
Sofik (hateschool) wrote :

Can someone take this printer from me ?
It's on my desk taking a lot of space and is totally useless.

Thanks in advance
I live in Busan, South Korea. I am not Korean.

Take care

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

Hello Sofik,

hp-check -t output is showing that system is able to communicate with the printer. or communication status is good.
Let us clear some facts,

1. How are you added your printer?
2. Please add your user name to "lp" group and restart your system.
Command to add your lp group to system.
Ex: usermod -a -G lp yourname (yourname is the output of the "whoami" command)
3. Select the printer queue has hpcups ppd
4. sudo chown "myname" /dev/bus/usb (you need to give space between "myname" and "/deb/bus/usb"
4. add permissions to USB Devices
    su -c "chmod 777 /deb/bus/usb/*"

You added a comment that you are able to add printer.
if you are able to give test page printout and printouts are coming means, there is some permission issue.

Early reply is appreciated.

Thank you for supporting HPLIP,
Naga Samrat.

Revision history for this message
Sofik (hateschool) wrote :

Hello

So I added printer by installing old, and apparently wrong packages.
I removed everything (I guess) using the synaptic tool, and history of
added removed packages/drivers

Commit Log for Sun Nov 1 12:13:19 2009
Installed the following packages:
kooka (4:3.5.10-0ubuntu1~hardy1.1)
libkscan1 (4:3.5.10-0ubuntu1~hardy1.1)

Commit Log for Sun Nov 1 12:20:45 2009
Installed the following packages:
hpoj (0.91-13)
hpoj-xojpanel (0.91-13)

Commit Log for Sat Nov 14 11:46:12 2009
Removed the following packages:
hplip-data
hpoj
hpoj-xojpanel

I think I removed everything, and then reinstalled drivers as per your
instructions.
Please note that I am using the so called CAElinux, which is basicly
Ubuntu 8.10, but maybe there is something different causing the problems
/though I doubt it/

I am so lame it's unbeleivable, but when I try to follow your guide I
get the following commands:
linux@kkkk-laptop:~$ usermod -a -G lp caelinux
usermod: unable to lock password file
linux@kkkk-laptop:~$ sudo usermod -a -G lp caelinux
[sudo] password for caelinux:
linux@kkkk-laptop:~$ sudo chown caelinux /dev/bus/usb
linux@kkkk-laptop:~$ su -c "chmod 777 /deb/bus/usb/*"
Password:
su: Authentication failure
linux@kkkk-laptop:~$ su -c "chmod 777 /deb/bus/usb/*"
Password:
su: Authentication failure
linux@kkkk-laptop:~$ usermod -a -G lp caelinux
usermod: unable to lock password file

Sorry for relatively late reply, but I am really busy nowadays.
Looking forward to further advising.

BR
Sofik

----------------------------------------------------
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Revision history for this message
Sofik (hateschool) wrote :

The printer was sold.
Together with the entire computer that is.

Thanks either way.

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

Sorry for inconvenience caused due to this.
Since you have already returned the printer, so I guess I have nothing to help you out.

Thank you for supporting HPLIP,
Naga Samrat.

Revision history for this message
Sofik (hateschool) wrote :

Hey,
I didn't return the printer, I sold the entire computer, because I am
moving out of Korea (Yey, finally!!! ^^)
Either way... the only problem that there was, was me, because I cannot
operate Ubuntu operating system well enough. ^^

There is however one thing I would like you to take into consideration.
I didn't have a clue that special linux drivers for HP printers exist
and support is provided. That's why I tried to do it myself, installed
something I found on the internet and couldn't 100% remove it afterwards.
It would be nice if it was absolutely (more) clear to all the buyers of
HP printers, that Linux operating systems are supported by HP.

Either way , thanks again for trying to help.

Sofik

Dnia 9-12-2009 o godz. 6:38 Naga Samrat Chowdary napisał(a):
> Sorry for inconvenience caused due to this.
> Since you have already returned the printer, so I guess I have nothing
> to help you out.
>
> Thank you for supporting HPLIP,
> Naga Samrat.
>
> --
> no printing , no scanning
> https://bugs.launchpad.net/bugs/467906
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in HP Linux Imaging and Printing: New
>
> Bug description:
> installed; No bugs; device detected.
> When trying to scan - I get the message: Device busy
> When trying to print, I get the cynical message: "Job completed", but
> nothing happens.
>
> restarting everything didn't help. In other words I have a fully
> operational scanner/printer that doesn't work.
>
> Configuration:
>
> CAELINUX - Ubuntu 8.04
> DELL Inspiron 1525
> Printer: HP Deskjet F4250 (All in one)
>
> Thank you for your help in advance.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/hplip/+bug/467906/+subscribe

----------------------------------------------------
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http://klik.wp.pl/?adr=http%3A%2F%2Fcorto.www.wp.pl%2Fas%2Ftaniokonkurs.html&sid=928

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

HI Sofik,

Your comments are really valid. In future will implement it.

Thank you for supporting HPLIP,
Naga Samrat

Revision history for this message
Sofik (hateschool) wrote : PiotrSzulczewski

💥 bit.ly bit.ly Piotr Szulczewski

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