Officejet_Pro_8000_A809: prnt/hpijs/hpcups.cpp 156: unable to set Quality=0, MediaType=5, ColorMode=2, err=2
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned |
Bug Description
When I upgraded to HPLIP 3.9.8 I printed a test page from hp-systray and received the following messages:
Oct 4 19:20:58 victoria Officejet_
Oct 4 19:20:58 victoria Officejet_
Oct 4 19:21:34 victoria Officejet_
I also printed a pdf document using xpdf
Oct 5 12:05:32 victoria Officejet_
Oct 5 12:05:32 victoria Officejet_
Oct 5 12:06:59 victoria Officejet_
both documents had the bottom of their pages not printed (there was a larger margin that what was required by the printer)
hp-check[6851]: info: :
Initializing. Please wait...
Debian
5.0.3
scheduler is running
Linux victoria 2.6.31-rc6 #1 SMP PREEMPT Sat Sep 26 19:44:00 CST 2009 i686 GNU/L
inux
hp-check[6851]: info: :
hp-check[6851]: info: :---------------
hp-check[6851]: info: :| SYSTEM INFO |
hp-check[6851]: info: :---------------
hp-check[6851]: info: :
hp-check[6851]: info: :[01mBasic system information:[0m
hp-check[6851]: info: :Linux victoria 2.6.31-rc6 #1 SMP PREEMPT Sat Sep 26 19:44
:00 CST 2009 i686 GNU/Linux
hp-check[6851]: info: :
hp-check[6851]: info: :[01mDistributi
hp-check[6851]: info: :debian 5.0.3
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking Python version...[0m
hp-check[6851]: info: :OK, version 2.5.4 installed
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[6851]: info: :OK, version 4.5.4 installed.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for CUPS...[0m
hp-check[6851]: info: :Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dbus/python-
hp-check[6851]: info: :dbus daemon is running.
hp-check[6851]: info: :python-dbus version: 0.83.0
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[6851]: info: :------
hp-check[6851]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c p
arameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r param
eter (ie, hp-check -r).
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS - Common Unix Printing
System...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver devel
opment kit...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS devel- Common Unix Prin
ting System development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS image - CUPS image deve
lopment files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: DBus - Message bus system...
[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: gcc - GNU Project C and C++
Compiler...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: GhostScript - PostScript and
PDF language interpreter and previewer...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptogr
aphic library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP netw
orking library development files...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this depe
ndency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libpthread - POSIX threads l
ibrary...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libtool - Library building s
upport services...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: make - GNU make utility to m
aintain groups of programs...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PIL - Python Imaging Library
(required for commandline scanning with hp-scan)...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PolicyKit - Administrative p
olicy framework...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support f
or PyQt4...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python DBus - Python binding
s for DBus...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python devel - Python develo
pment files...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python libnotify - Python bi
ndings for the libnotify Desktop notifications...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python 2.3 or greater - Requ
ired for fax functionality...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python 2.2 or greater - Pyth
on programming language...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Reportlab - PDF library for
Python...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: SANE - Scanning library...[0
m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: SANE - Scanning library deve
lopment files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: scanimage - Shell scanning p
rogram...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: xsane - Graphical scanner fr
ontend for SANE...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| HPLIP INSTALLATION |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[6851]: info: :HPLIP 3.9.8 currently installed in '/usr/share/hplip'.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrent contents of '/etc/hp/
hp-check[6851]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.8
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
victoria:
-rw-r----- 1 root root 11990 2009-10-05 13:38 hp-check.log
victoria:
hp-check[6851]: info: :
Initializing. Please wait...
Debian
5.0.3
scheduler is running
Linux victoria 2.6.31-rc6 #1 SMP PREEMPT Sat Sep 26 19:44:00 CST 2009 i686 GNU/Linux
hp-check[6851]: info: :
hp-check[6851]: info: :---------------
hp-check[6851]: info: :| SYSTEM INFO |
hp-check[6851]: info: :---------------
hp-check[6851]: info: :
hp-check[6851]: info: :[01mBasic system information:[0m
hp-check[6851]: info: :Linux victoria 2.6.31-rc6 #1 SMP PREEMPT Sat Sep 26 19:44:00 CST 2009 i686 GNU/Linux
hp-check[6851]: info: :
hp-check[6851]: info: :[01mDistributi
hp-check[6851]: info: :debian 5.0.3
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking Python version...[0m
hp-check[6851]: info: :OK, version 2.5.4 installed
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[6851]: info: :OK, version 4.5.4 installed.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for CUPS...[0m
hp-check[6851]: info: :Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dbus/python-
hp-check[6851]: info: :dbus daemon is running.
hp-check[6851]: info: :python-dbus version: 0.83.0
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[6851]: info: :------
hp-check[6851]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver development kit...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: CUPS image - CUPS image development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| HPLIP INSTALLATION |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[6851]: info: :HPLIP 3.9.8 currently installed in '/usr/share/hplip'.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrent contents of '/etc/hp/
hp-check[6851]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.8
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrent contents of '/var/lib/
hp-check[6851]: info: :# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
hp-check[6851]: info: :
hp-check[6851]: info: :[01mCurrent contents of '~/.hplip/
hp-check[6851]: info: :[last_used]
device_uri = hp:/usb/
[installation]
version = 2.8.4.2
date_time = 05/31/08 19:54:22
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| DISCOVERED USB DEVICES |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :No devices found.
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :[01mOfficejet_
hp-check[6851]: info: :[01m--
hp-check[6851]: info: :Type: Printer
hp-check[6851]: info: :Device URI: hp:/net/
hp-check[6851]: info: :PPD: /etc/cups/
hp-check[6851]: info: :PPD Description: HP Officejet Pro 8000 a809, hpcups 3.9.8
hp-check[6851]: info: :Printer status: printer Officejet_
hp-check[6851]: info: :Communication status: Good
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| SANE CONFIGURATION |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :[01m'hpaio' in '/etc/sane.
hp-check[6851]: info: :[01m'hpaio' in '/etc/sane.
hp-check[6851]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[6851]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
hp-check[6851]: info: :
hp-check[6851]: info: :------
hp-check[6851]: info: :| PYTHON EXTENSIONS |
hp-check[6851]: info: :------
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[6851]: info: :OK, found.
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :
hp-check[6851]: info: :---------------
hp-check[6851]: info: :| USER GROUPS |
hp-check[6851]: info: :---------------
hp-check[6851]: info: :
hp-check[6851]: info: :root
hp-check[6851]: info: :
hp-check[6851]: info: :-----------
hp-check[6851]: info: :| SUMMARY |
hp-check[6851]: info: :-----------
hp-check[6851]: info: :
error: 9 errors and/or warnings.
hp-check[6851]: info: :
hp-check[6851]: info: :Please refer to the installation instructions at:
hp-check[6851]: info: :http://
hp-check[6851]: info: :
hp-check[6851]: info: :Done.
What was the media type (paper) used for printing? Can you please enable the cups logging and attach the error_log file. Please use the below link to enable the logging:
http:// hplipopensource .com/node/ 225
Thanks,
A