[solved]: hp laserJet Pro MFP m130fw: Unsupported Personality: UNKNOWN

[David]

Hello,
There is a bug with hplip, I try v3.16.11 and v3.19.1 on Centos 7

hp laserJet Pro MFP m130fw is a supported printer:
https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index

I use this driver: HP-LaserJet-MFP-m129-m134

But it always prints this message:
Unsupported Personality: UNKNOWN

How to resolve this problem?

Thanks for your help.

[brian_p (claremont102)]

> I use this driver: HP-LaserJet-MFP-m129-m134

Looks ok.

> But it always prints this message:
> Unsupported Personality: UNKNOWN

Not a message from HPLIP but from the printer.

> How to resolve this problem?

Is the device connected by USB or is it on the network?

What CUPS and cups-filters versions are in use?

Please give what you get for

  avahi-browse -rt _ipp._tcp

--
Brian.

[David (dbecsb)]

Hello Brian,

The device is connected on network.

# rpm -qa | grep cups
cups-filters-1.0.35-22.el7.x86_64
ghostscript-cups-9.07-31.el7_6.10.x86_64
python-cups-1.9.63-6.el7.x86_64
cups-filters-libs-1.0.35-22.el7.x86_64
cups-filesystem-1.6.3-35.el7.noarch
cups-devel-1.6.3-35.el7.x86_64
cups-pk-helper-0.2.6-2.el7.x86_64
cups-client-1.6.3-35.el7.x86_64
cups-1.6.3-35.el7.x86_64
cups-libs-1.6.3-35.el7.x86_64

cups v1.6.3 and cups-filters v1.0.35

# avahi-browse -rt _ipp._tcp
returns nothing.

Regards,
David.

________________________________
De : <email address hidden> <email address hidden> de la part de brian_p <email address hidden>
Envoyé : lundi 1 avril 2019 11:26
À : <email address hidden>
Objet : [Bug 1822508] Re: hp laserJet Pro MFP m130fw: Unsupported Personality: UNKNOWN

> I use this driver: HP-LaserJet-MFP-m129-m134

Looks ok.

> But it always prints this message:
> Unsupported Personality: UNKNOWN

Not a message from HPLIP but from the printer.

> How to resolve this problem?

Is the device connected by USB or is it on the network?

What CUPS and cups-filters versions are in use?

Please give what you get for

  avahi-browse -rt _ipp._tcp

--
Brian.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1822508

Title:
  hp laserJet Pro MFP m130fw: Unsupported Personality: UNKNOWN

Status in HPLIP:
  New

Bug description:
  Hello,
  There is a bug with hplip, I try v3.16.11 and v3.19.1 on Centos 7

  hp laserJet Pro MFP m130fw is a supported printer:
  https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index

  I use this driver: HP-LaserJet-MFP-m129-m134

  But it always prints this message:
  Unsupported Personality: UNKNOWN

  How to resolve this problem?

  Thanks for your help.

To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1822508/+subscriptions

[David (dbecsb)]

 Hello Brian,

The device is connected on network.

# rpm -qa | grep cups
cups-filters-1.0.35-22.el7.x86_64
ghostscript-cups-9.07-31.el7_6.10.x86_64
python-cups-1.9.63-6.el7.x86_64
cups-filters-libs-1.0.35-22.el7.x86_64
cups-filesystem-1.6.3-35.el7.noarch
cups-devel-1.6.3-35.el7.x86_64
cups-pk-helper-0.2.6-2.el7.x86_64
cups-client-1.6.3-35.el7.x86_64
cups-1.6.3-35.el7.x86_64
cups-libs-1.6.3-35.el7.x86_64

cups v1.6.3 and cups-filters v1.0.35

# avahi-browse -rt _ipp._tcp
returns nothing.

Regards.

[brian_p (claremont102)]

Hello David,

I suppose you have tried power-cycling the device?

Unfortunately, at least CUPS 2.2.2 and version 1.13.0 of cups-filters are needed to try what I had originally in mind.

> avahi-browse -rt _ipp._tcp
> returns nothing.

It shouldn't! How about 'avahi-browse -art'? Bonjour broadcasting and AirPrint are usually done on the printer by default; is either turned off?

Please give the output of 'lpoptions -p print_queue_name'.

--
Brian.

[David (dbecsb)]

Hello,
Yes I try power-cycling the device.

avahi-browse -art
returns nothing about the printer.

+ ens160 IPv4 SFTP File Transfer on SRVARIA1 SFTP File Transfer local
+ ens160 IPv4 linux [00:50:56:8f:82:45] Workstation local
= ens160 IPv4 linux [00:50:56:8f:82:45] Workstation local
   hostname = [linux.local]
   address = [192.168.201.60]
   port = [9]
   txt = []
+ ens160 IPv4 SRVARIA1 [00:0c:29:fc:ba:d2] Workstation local
= ens160 IPv4 SFTP File Transfer on SRVARIA1 SFTP File Transfer local
   hostname = [SRVARIA1.local]
   address = [192.168.201.12]
   port = [22]
   txt = ["org.freedesktop.Avahi.cookie=204779146"]
= ens160 IPv4 SRVARIA1 [00:0c:29:fc:ba:d2] Workstation local
   hostname = [SRVARIA1.local]
   address = [192.168.201.12]
   port = [9]
   txt = ["org.freedesktop.Avahi.cookie=204779146"]

Bonjour broadcasting and AirPrint are enable.

Enabled Features
IPv4: Enabled
IPv6: Enabled
DHCP: Enabled
BOOTP: Enabled
AUTOIP: Enabled
TFTP Configuration File: Disabled
Telnet configuration: Disabled
DHCPv6: Enabled
LPD Printing: Enabled
LPD Banner Page Printing: Enabled
FTP Printing: Disabled
9100 Printing: Enabled
Bonjour: Enabled
IPP Printing: Enabled
IPPS Printing: Enabled
AirPrint: Enabled
SLP: Enabled
WS-Discovery: Enabled
WS-Print: Enabled
WS-Scan: Enabled
SNMP: Enabled
LLMNR: Enabled
Syslog: Enabled
Enable DHCPv4 FQDN compliance with RFC 4702: Enabled
ARP-Ping: Disabled
SOAP Scan: Enabled
AirPrint-FaxOut: Enabled
eSCL (AirPrint-Scan): Enabled
eCCL: Enabled
eFCL: Enabled

lpoptions -p print_queue_name
returns nothing

lpoptions returns:
copies=1 device-uri=hp:/net/HP_LaserJet_MFP_M129-M134?ip=192.168.116.200 finishings=3 job-hold-until=no-hold job-priority=50 job-sheets=none,none marker-change-time=0 number-up=1 printer-commands=AutoConfigure,Clean,PrintSelfTestPage printer-info='HP LaserJet MFP m129-m134' printer-is-accepting-jobs=true printer-is-shared=false printer-location printer-make-and-model='HP LaserJet MFP m129-m134 hpijs, 3.16.11' printer-state=3 printer-state-change-time=1553836200 printer-state-reasons=none printer-type=10653708 printer-uri-supported=ipp://localhost:631/printers/HP-LaserJet-MFP-m129-m134

The printer works well on windows.

Regards,
David

[brian_p (claremont102)]

> avahi-browse -art
> returns nothing about the printer.

I am completely mystified about this. (Not that it is central to solving your issue).

> Enabled Features
  Followed by a long list of features. IPv4: Enabled etc, etc.

That is a very interesting output. How did you get it? (Not that this is central either).

The following is central.

> make-and-model='HP LaserJet MFP m129-m134 hpijs, 3.16.11'

You are using the hpijs PPD and driver. Try setting up a queue with the hpcups driver and see how you go on.

--
Brian.

[David (dbecsb)]

I reinstall hplip with this options:

./configure --with-hpppddir=/usr/share/cups/model/HP --libdir=/usr/lib64 --prefix=/usr --enable-qt4 --disable-qt5 --disable-doc-build --enable-cups-ppd-install --enable-foomatic-drv-install --enable-libusb01_build --enable-foomatic-ppd-install --disable-hpijs-install --enable-udev_sysfs_rules --disable-policykit --disable-cups-drv-install --enable-hpcups-install --enable-network-build --disable-dbus-build --disable-scan-build --disable-fax-build --disable-foomatic-rip-hplip-install

And I choose manually hpcups driver and it works.

Thank you!

[David (dbecsb)]

solved