error: SANE: Error during device I/O (code=9)

Bug #1811088 reported by TriDveri on 2019-01-09
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

Not scan on HP LaserJet Professional M1214nfh MFP
error: SANE: Error during device I/O (code=9)
Ubuntu 18.04.1 LTS
4.15.0-43-generic

hp-check
Saving output in log file: /home/vadim/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile
HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:44:00 UTC 2018 GNU/Linux
 Host: vadim
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:44:00 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.6
html=/usr/share/doc/hplip-3.18.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1546095353
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hpaio:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.33
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 09.01.2019 16:08:41
version = 3.18.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.6 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.33' is a Hewlett-Packard HP_LaserJet_Professional_M1214nfh_MFP all-in-one
device `hpaio:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.37' is a Hewlett-Packard HP_LaserJet_Professional_M1214nfh_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_M1214nfh_MFP
-------------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.33
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1214nfh_MFP.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_M1214nfh_MFP.ppd ppd file
PPD Description:
Printer status: принтер HP_LaserJet_Professional_M1214nfh_MFP свободен. Включен с момента Сб 29 дек 2018 11:05:50
Required plug-in status: Installed
Communication status: Good

HP_LaserJet_Professional_M1214nfh_MFP_2
---------------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.37
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1214nfh_MFP_2.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_M1214nfh_MFP_2.ppd ppd file
PPD Description:
Printer status: принтер HP_LaserJet_Professional_M1214nfh_MFP_2 свободен. Включен с момента Сб 29 дек 2018 17:58:27
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

No errors or warnings.

Done.

brian_p (claremont102) wrote :

Anything shown with 'journalctl'?

Please post the outputs of

  avahi-browse -rt _ipp._tcp
  avahi-browse -rt _scanner._tcp
  avahi-browse -rt _uscan._tcp

for the device.

--
Brian.

TriDveri (tridveri) wrote :
Download full text (15.1 KiB)

hp-testpage -i

HP Linux Imaging and Printing System (ver. 3.18.6)
Testpage Print Utility ver. 6.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

------------------
| SELECT PRINTER |
------------------

  Num CUPS Printer
  -------- ---------------------------------------
  0 HP_LaserJet_Professional_M1214nfh_MFP
  1* HP_LaserJet_Professional_M1214nfh_MFP_2

Enter number 0...1 for printer (q=quit, <enter>=default: *1) ?1
error: Device is busy or in an error state. Please check device and try again.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.

journalctl -xe
янв 14 14:34:59 user-System python[19618]: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/HP_LaserJet_Professional_M1214nfh_MFP?ip=192.168.200.37
янв 14 14:34:59 user-System python[19618]: io/hpmud/hpmud.c 702: invalid channel_close state
янв 14 14:34:59 user-System hp-testpage[19618]: hp-testpage[19618]: error: Device is busy or in an error state. Please check device and try again.

avahi-browse -rt _ipp._tcp
+ enp1s0 IPv6 HP_LaserJet_M1536dnf_MFP @ bbk-wood-67 Internet Printer local
+ enp1s0 IPv6 BBK-SKLAD-Metall-HP1536 @ bbk-wood-67 Internet Printer local
+ enp1s0 IPv6 HP LaserJet Professional M1214nfh MFP Internet Printer local
+ enp1s0 IPv6 HP LaserJet M1536dnf MFP (7403E6) Internet Printer local
+ enp1s0 IPv6 HP LaserJet M1536dnf MFP (3AC87A) Internet Printer local
+ enp1s0 IPv4 HP_LaserJet_M1536dnf_MFP @ bbk-wood-67 Internet Printer local
+ enp1s0 IPv4 BBK-SKLAD-Metall-HP1536 @ bbk-wood-67 Internet Printer local
+ enp1s0 IPv4 HP LaserJet M1536dnf MFP (6908E3) Internet Printer local
+ enp1s0 IPv4 HP LaserJet M1536dnf MFP (7763F8) Internet Printer local
+ enp1s0 IPv4 HP LaserJet M1536dnf MFP (3AC87A) Internet Printer local
+ enp1s0 IPv4 HP LaserJet Pro MFP M521dn (4DF0AF) Internet Printer local
+ enp1s0 IPv4 HP LaserJet Professional M1214nfn MFP Internet Printer local
+ enp1s0 IPv4 HP LaserJet M1536dnf MFP (7403E6) Internet Printer local
+ enp1s0 IPv4 HP LaserJet Professional M1214nfh MFP Internet Printer local
= enp1s0 IPv6 HP_LaserJet_M1536dnf_MFP @ bbk-wood-67 Internet Printer local
   hostname = [bbk-wood-67.local]
   address = [fe80::7271:bcff:fe94:bc71]
   port = [631]
   txt = ["printer-type=0x809056" "printer-state=3" "Scan=F" "Sort=F" "Bind=F" "Punch=F" "Collate=F" "Copies=T" "Staple=F" "Duplex=T" "Color=F" "Fax=F" "Binary=F" "Transparent=F" "TLS=1.2" "UUID=8dfeccae-fd4f-3e70-4d0c-6542513e257d" "URF=DM3" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/urf" "product=(HP LaserJet M1539dnf MFP)" "priority=0" "note=" "adminurl=http://bbk-wood-...

Samuele Rini (samuele-rini) wrote :

Same here, on latest hplip: 3.19.3
Linux Mint 19.1 (kernel 4.18.0-15-generic)
printer: hpaio:/net/HP_LaserJet_MFP_M28-M31

It doesn't scan either via wi-fi or usb.
Printing OK though.

Hi All,

This issue is seen as if we did not enable “ Enable Remote User Auto Capture “ option in the EWS page of the device.
Once we enabled this option, we were able to do the scan.

To enable the option :
1) Connect the device and PC in same network
2) Open a Web browser, and in the address field, type the device IP address exactly as it displays on the Configuration Page, and then press Enter.
NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
3) On the top navigation tabs, select the Security tab.
4) In the Web Scan Auto Capture Jobs, select the Enable Remote User Auto Capture check box.

After that restart the device (i.e., printer/scanner)

Thanks,
Umesh

Changed in hplip:
status: New → In Progress
Philippe Docq (phdocq) wrote :

Hi Umesh. I have the exact same problem. Trying your solution, I do not see a Security Tab...

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