Comment 5 for bug 1802381

brian_p (claremont102) wrote :

@Samuele Rini (and anyone else).

> I may add that mine is on wi-fi.

On Mint 19.1 you are also using HPLIP 3.17.10. That, plus being on the network, triggers https://bugs.launchpad.net/hplip/+bug/1797501. Solutions are at https://bugs.launchpad.net/hplip/+bug/1817214.

However, it would appear from other reports that this is not sufficient to restore scanning ability with the HP LaserJet Pro MFP M28-M31. Something else is going on and there is some additional advice in Message #9 at https://bugs.launchpad.net/hplip/+bug/1821932. It would be useful to know whether this works. (After fixing bug 1797501, of course).

--
Brian.