HP 6950 sane driver only scans the upper part of the page with lineart mode

Bug #1703982 reported by Sergio Callegari on 2017-07-12
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

On Kubuntu 17.04, with hplip 3.16.11 and recent sane (from sane git via the ubuntu sane ppa), trying to scan from an HP 6950 via xsane does not work in lineart mode unless JPEG compression is requested (which should be meaningless for lineart)

Specifically:

trying to scan an A4 page only the top 4cm of the page are saved

Sergio Callegari (callegar) wrote :

Activating the JPEG compression (which should not be available in lineart as it makes no sense for this mode) seems to relax the issue

summary: - HP 6950 sane driver only scans the upper part of the page with ADF
+ HP 6950 sane driver only scans the upper part of the page with lineart
+ mode
Sergio Callegari (callegar) wrote :

The same happens also with hp-scan, that says
"Read 1.0 MB from scanner.
error: Did not read enough data from scanner (I/O Error?)"

Sergio Callegari (callegar) wrote :

As a matter of fact, with hp-scan, the matter is worse:

1) Scanning in lineart mode fail with not enough data either with and without jpeg compression. In either case, scanning an A4 page in lineart at 300 dpi, the scan ends after 1 MB of data is read. Interestingly, 1 MB of data should indeed correspond to an A4 page at 300 dpi, 1 bit per pixel. Yet when the scan ends, the progess bar is at about 1/8 of fullscale.

2) In grayscale mode, the compression switch is recognized (the textual output of hp-scan reports it correctly), but ignored. Either with or without compression scanning an A4 paper in grayscale at 300 dpi reports 8.3 MB of data which is consistent with a raw 300dpi scan with 8 bits per pixel.

Xsane doesn't seem to support Flatbed setting either, I'm thinking there is
a bug in it, and uninstalling and reinstalling it won't work either because
the bug is in the software at the source.
I think someone is hacking into the software, planting bugs so that Linux
won't work, we get disgusted and go back to Microsoft?
Not me, NEVER, Linux needs to fix it at their end, then put out a correct
disc, then tell us the corrected software is available, it's the only way,
so Linux software won't get infected again.

On Wed, Jul 12, 2017 at 4:40 PM, Sergio Callegari <
<email address hidden>> wrote:

> Public bug reported:
>
> On Kubuntu 17.04, with hplip 3.16.11 and recent sane (from sane git via
> the ubuntu sane ppa), trying to scan from an HP 6950 via xsane does not
> work with the ADF.
>
> Specifically:
>
> trying to scan an A4 page, the page is passed through the ADF correctly,
> but only the top 4cm of the page are saved
>
> ** Affects: hplip
> Importance: Undecided
> Status: New
>
> --
> You received this bug notification because you are subscribed to HPLIP.
> Matching subscriptions: joeinslw
> https://bugs.launchpad.net/bugs/1703982
>
> Title:
> HP 6950 sane driver only scans the upper part of the page with lineart
> mode
>
> Status in HPLIP:
> New
>
> Bug description:
> On Kubuntu 17.04, with hplip 3.16.11 and recent sane (from sane git
> via the ubuntu sane ppa), trying to scan from an HP 6950 via xsane
> does not work with the ADF.
>
> Specifically:
>
> trying to scan an A4 page, the page is passed through the ADF
> correctly, but only the top 4cm of the page are saved
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1703982/+subscriptions
>

Sergio Callegari (callegar) wrote :

@ Florio

> I think someone is hacking into the software, planting bugs so that Linux won't work, we get disgusted and go back to Microsoft?
> Not me, NEVER, Linux needs to fix it at their end, then put out a correct disc, then tell us the corrected software is available, it's the only way, so Linux software won't get infected again.

Please, don't make this bug report totally useless and something the hplip devel will dislike reading.

Sergio Callegari (callegar) wrote :

Can someone please indicate:

1) Whether this is actually the place that upstream hplip developers use to track bugs or the ubuntu only downstream bug tracker for hplip? The hplip site seems to suggest the former, but I wonder if I am reporting the issue in the correct place.

2) Whether this issue might have been addressed in hplip 3.17.x, since the changelogs on the hplip site are extra terse and no mention of this issue appears there.

3) Whether there is a packaged 3.17.x to test. The hp hplip site claims that "Ubuntu 17.04 supplies HPLIP 3.17.5 and it does support your printer" which does not seem to be the case. On 17.04, I have hplip 3.16.11 and no option to upgrade.

These info would be quite precious to decide what to do with the printer.

Incidentally, if the issue is not fixed in 3.17.x, in case HP personnel reads this page, I suggest to modify the Officejet support page (http://hplipopensource.com/hplip-web/supported_devices/officejet.html) to say that the support for the 6950 is only partial and not full, which would guide customers better.

Sergio Callegari (callegar) wrote :

Made a quick test, forcing the install of libsane-hpaio_3.17.7+repack0-3_amd64.deb from artful. This makes the package manager complain a little about broken dependencies, but there does not seem to be any fundamental breakage as sane still works.

Unfortunately the issue persists and lineart (black and white) scanning remains badly broken on the 6950 even with the latest libsane-hpaio_3.17.7.

summary: HP 6950 sane driver only scans the upper part of the page with lineart
- mode
+ mode (even with libsane-hpaio from the latest hplip 3.17.7)
description: updated
description: updated

Looks like there is no activity from upstream. Please consider marking this all-in-one as only partially supported downstream since scanner does not work properly. There are a lot of HP printers that work fine and guiding the user to them seems proper.

Sergio Callegari (callegar) wrote :

As expected the issue is also present in ubuntu artful.

Sergio Callegari (callegar) wrote :

Also present in bionic.

summary: HP 6950 sane driver only scans the upper part of the page with lineart
- mode (even with libsane-hpaio from the latest hplip 3.17.7)
+ mode
Sergio Callegari (callegar) wrote :

Fixed my issue by moving to a different printer/multifunction device. From now on I will not be able to make any test about this issue. Please consider closing the issue and simply marking the HP6950 as poorly supported by HPLIP, so that people shopping for printers that work well with ubuntu can make an informed choice.

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