error: Unsupported model: Deskjet_6520_series

[kogar]

1. Debian 7.6 64
2. HP DeskJet Ink Advantage 6525
3. hp-check -t:
HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

Saving output in log file: /home/kogar/hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2 GNU/Linux
 Host: stealth
 Proc: 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2 GNU/Linux
 Distribution: debian 7.7

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: ??? ?????? ????? ??? ????????

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Deskjet_6520_series?ip=192.168.65.120
printer_name =
working_dir = .

[installation]
date_time = 21.10.2014 13:46:53
version = 3.14.10

[upgrade]
latest_available_version = 3.14.10
notify_upgrade = false
last_upgraded_time = 1413573583.97121
pending_upgrade_time = 0

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.05 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 dbus DBus REQUIRED - 1.6.8 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.3 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.3 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
 hpmudext IO-Extension REQUIRED - 3.14.10 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `v4l:/dev/video0' is a Noname HP Webcam virtual device

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Deskjet_6520_NET
-------------------
Type: Printer
Device URI: hp:/net/Deskjet_6520_series?ip=192.168.65.120
PPD: /etc/cups/ppd/HP_Deskjet_6520_NET.ppd
PPD Description: HP Deskjet 6520 Series, hpcups 3.14.10
Printer status: printer HP_Deskjet_6520_NET is idle. enabled since Сбт 18 Окт 2014 00:04:42

HP_Deskjet_6520_series
----------------------
Type: Printer
Device URI: hp:/usb/Deskjet_6520_series?serial=CN32M251B405VO
PPD: /etc/cups/ppd/HP_Deskjet_6520_series.ppd
PPD Description: HP Deskjet 6520 Series, hpcups 3.14.10
Printer status: printer HP_Deskjet_6520_series is idle. enabled since Птн 17 Окт 2014 23:32:34

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK kogar lp cdrom floppy sudo audio dip video plugdev scanner lpadmin bluetooth netdev

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------

Total Errors: 3
Total Warnings: 0

Re-run 'hp-check --fix' command to prompt and fix the issues.

Done.

4. Printer scanner worked and suddenly stopped working. Not wifi not USB hplip printer does not see. Actually, I put on hplip version Debian 7.6. But the update to 7.7, in my opinion, I went after the malfunction of the printer.

5.
No steps have been, launched a program xsane, she saw only the camera, began to look for more than:
hp-check - see paragraph 2.
hp-makeuri - the printer is not found
hp-plugin
hp-setup - printer is not seen
hp-mkuri -i - the printer is not found
hp-check -t - See item 2.

Please tell me what to do that would not have to deal with this situation?

By usb I also could not scan.

[goutam (goutamkk)]

Please deleting the existing print queue for this printer in "system-config-printer" and reconfigure the printer using command "hp-setup".

Let us know if the issue remains same.

[kogar (kogar74)]

Здравствуйте, не совсем понял фразу - "Please deleting the existing print
queue for this printer in 'system-config-printer'...". У меня не было
заданий для принтера, если вы это имели ввиду. Удалил историю заданий в
cups (localhost:631).

hp-setup - принтер не виден.

Я еще наткнулся на интересную вещь, если я даю команду удаления hp-lip, то
система мне предлагает удалить версию 3.12.6 (а эта та версия, которая есть
в репозитории)
"
Пакеты, которые будут УДАЛЕНЫ:
  hplip* printer-driver-postscript-hp*
обновлено 0, установлено 0 новых пакетов, для удаления отмечено 2 пакетов,
и 0 пакетов не обновлено.
Purg printer-driver-postscript-hp [3.12.6-3.1+deb7u1]
Purg hplip [3.12.6-3.1+deb7u1]
"
Но я ставил из файла tar.gz версии 3.14.10. При этом, hp-check выводит
версию 3.14.10, но говорит о несоответствии всего (принтер, xsane).

При следующей команде: "hp-check > ~/Desktop/аааа"

Я получаю вот такое сообщение:
"
warning: debian-7.7 version is not supported. Using debian-6.0.5 versions
dependencies to verify and install...
warning: HPLIP-Installation: Auto installation is not supported for debian
distro 7.7 version
error: Unsupported model: Deskjet_6520_series
error: Communication status: Failed
error: Unsupported model: Deskjet_6520_series
error: Communication status: Failed
error: Unsupported model: Deskjet_6520_series
error: 'xsane' package is missing/incompatible
"
То есть система мне предлагает использовать debian-6.0.5 versions, что
очень похоже на сообщение от версии hplip 3.12.6.

Я попробую сейчас удалить нормальным способом hplip, потом сделаю make
uninstall из места установки tar.gz версии 3.14.10. Может поможет.

Hello, do not quite understand the phrase - "Please deleting the existing
print queue for this printer in 'system-config-printer' ...". I did
not have jobs
to the printer, if you meant it. Delete history jobs in cups (localhost:
631).

hp-setup - printer is not visible.

I also came across an interesting thing, if I give command to delete
hp-lip, the
system offers me remove version 3.12.6 (and this is the version that is in
the repository)
"
The packages will be REMOVED:
   hplip * printer-driver-postscript-hp *
0 upgraded, 0 newly installed installed to remove and 2 packages and 0 not
upgraded.
Purg printer-driver-postscript-hp [3.12.6-3.1 + deb7u1]
Purg hplip [3.12.6-3.1 + deb7u1]
"
But I put the tar.gz file from version 3.14.10. In this case, hp-check
prints version 3.14.10, but indicates non-total (printer, xsane).

When the following command: "hp-check> ~ / Desktop / ahhh"

I get this message here:
"
warning: debian-7.7 version is not supported. Using debian-6.0.5 versions
dependencies to verify and install ...
warning: HPLIP-Installation: Auto installation is not supported for debian
distro 7.7 version
error: Unsupported model: Deskjet_6520_series
error: Communication status: Failed
error: Unsupported model: Deskjet_6520_series
error: Communication status: Failed
error: Unsupported model: Deskjet_6520_series
error: 'xsane' package is missing / incompatible
"
That is, the system offers me to use debian-6.0.5 versions, which is very
similar to the message from the version hplip 3.12.6.

I will try now to delete the norm...

[kogar (kogar74)]

Removed hplip both versions installed on the new archive. Nothing helped.

In addition, it is necessary as soon as possible to implement support for Debian 7.7!!!

[kogar (kogar74)]

What can you offer me to address my problem?
Once again, I have installed Debiab 7.7.
Maybe in the settings to disable version check? Or something else?

Русский:
Что вы можете мне предложить по решению моей проблемы?
Еще раз повторюсь, у меня установлен Дебиаб 7.7.
Возможно, в настройках отключить проверку версий? Или еще что-то?

[goutam (goutamkk)]

Hi Koga,

Please run command 'hp-setup -i -g' in terminal to configure the printer and provide us the terminal debug messages of it here.

Rgds,
Goutam

[kogar (kogar74)]

Hello Goutam!

I have Debian 7.7

select a network printer, u got the following error (below). When choosing
a USB printer - error was 9043.

Run the command: $ sudo hp-setup -i -g

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[9066]: debug: param=
hp-setup[9066]: debug: selected_device_name=None
(Note: Defaults for each question are maked with a '*'. Press <enter> to
accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description

            Type

  -------- ----------
 ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)

  1 net Network/Ethernet/Wireless (direct connection or
JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ?

Using connection type: usb

hp-setup[9066]: debug:
DEVICE CHOOSER setup_fax=True, setup_print=True
hp-setup[9066]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-setup[9066]: debug: Mode=0
error: No device selected/specified or that supports this functionality.

Rgds,
Harry

------

2014-11-03 13:49 GMT+03:00 goutam <email address hidden>:

> Hi Koga,
>
> Please run command 'hp-setup -i -g' in terminal to configure the
> printer and provide us the terminal debug messages of it here.
>
> Rgds,
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1383644
>
> Title:
> error: Unsupported model: Deskjet_6520_series
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> 1. Debian 7.6 64
> 2. HP DeskJet Ink Advantage 6525
> 3. hp-check -t:
> HP Linux Imaging and Printing System (ver. 3.14.10)
> Dependency/Version Check Utility ver. 15
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the
> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> dependencies
> are installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> has the proper dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode
> will check both of the above cases (both compile- and run-time
> dependencies).
>
> Check types:
> a. EXTERNALDEP - External Dependencies
> b. GENERALDEP - General Dependencies (required both at compile and run
> time)
> c. COMPILEDEP - Compile time Dependencies
> d....

[goutam (goutamkk)]

Can you please provide us the output of 'lsusb' command.

[kogar (kogar74)]

Welcome goutam!

That conclusion lsusb:

$ lsusb
Bus 001 Device 001: ID 1d6b: 0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b: 0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b: 0002 Linux Foundation 2.0 root hub
Bus 008 Device 003: ID 10f1: 1a09 Importek
Bus 002 Device 002: ID 138a: 0001 Validity Sensors, Inc. VFS101 Fingerprint
Reader
Bus 005 Device 002: ID ffc0: 0001
Bus 008 Device 005: ID 03f0: ba11 Hewlett-Packard
$

Once again I want to see WiFi printer prints, but the scanner does not work
with USB connection not through WiFi.
Debian version 7.7

Sincerely
Igor

---

2014-11-10 9:53 GMT+03:00 goutam <email address hidden>:

> Can you please provide us the output of 'lsusb' command.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1383644
>
> Title:
> error: Unsupported model: Deskjet_6520_series
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> 1. Debian 7.6 64
> 2. HP DeskJet Ink Advantage 6525
> 3. hp-check -t:
> HP Linux Imaging and Printing System (ver. 3.14.10)
> Dependency/Version Check Utility ver. 15
>
> Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the
> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> dependencies
> are installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> has the proper dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode
> will check both of the above cases (both compile- and run-time
> dependencies).
>
> Check types:
> a. EXTERNALDEP - External Dependencies
> b. GENERALDEP - General Dependencies (required both at compile and run
> time)
> c. COMPILEDEP - Compile time Dependencies
> d. [All are run-time checks]
> PYEXT SCANCONF QUEUES PERMISSION
>
> Status Types:
> OK
> MISSING - Missing Dependency or Permission or Plug-in
> INCOMPAT - Incompatible dependency-version or Plugin-version
>
> Saving output in log file: /home/kogar/hp-check.log
>
> Initializing. Please wait...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Kernel: 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2 GNU/Linux
> Host: stealth
> Proc: 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2 GNU/Linux
> Distribution: debian 7.7
>
> -----------------------
...