HP 1020 Plus with HPLip 3.13.8 on Ubuntu 13.04 erratic behaviour on reboot

[krishna kumar]

I suspect this is a regression issue related to

https://bugs.launchpad.net/hplip/+bug/1197306

On a fresh install of Ubuntu 13.04 I installed hplip 3.13.8

When the HP1020 plus printer gets plugged in the printer gets installed and everything works fine.

When you reboot either the computer or the printer. A popup window appears asking you to re-install the driver, it has 3 options as radio box

1. Download and install from internet
2. Install from local file
3. Don't install

We have to select option 1 every time this window comes up and it looks like all the printers get the firmware upgraded only after this.

It is a bit of night mare for users who don't have sudo permission as they are not able to use the printer until a super user logs in and sets the printers after reboot.

Please note I have tested HPlip 3.13.6 with the python patch as described in the bug report 1197306 - this works flawlessly after reboot of either the computer or the printer.

[Amarnath Chitumalla (amarnath-chitumalla)]

Hi Krishna Kumar,

Can you provide following information to analyse the issue further.

1) Before restart system, run hp-diagnose_plugin in debug mode
              $ hp-diagnose_plugin -g

2) After restart system or printer without installing plugin, run hp-diagnose_plugin in debug mode
             $ hp-diagnose_plugin -g

Thanks & Regards,
Amarnath

[krishna kumar (kumaranbus)]

I will try to give this information next week, so please keep this bug open.

[krishna kumar (kumaranbus)]

I am unable to reproduce this problem on a different hardware where ubuntu 13.04 was installed. However the diagnosis information is same on the machine which has this problem and on the one which doesn't

intadmin@matricprintserver:/var/log$ hp-diagnose_plugin -g

HP Linux Imaging and Printing System (ver. 3.13.8)
Diagnose Plugin Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/prnt/plugins/lj.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/prnt/plugins/lj.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_marvell.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soap.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/scan/plugins/bb_soapht.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/fax/plugins/fax_marvell.so library status: 1
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/prnt/plugins/lj.so library file present.
hp-diagnose_plugin[18170]: debug: /usr/share/hplip/prnt/plugins/lj.so library status: 1
hp-diagnose_plugin[18170]: debug: Plugin status = 1
Device Plugin is already installed