Comment 2 for bug 1024900

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goutam kodu (goutam-hplip) wrote :

Hi,

Please provide some log files to analyze this issue.

 Can you delete the print queue for this printer in "system-config-printer" and re-configure the printer using command
 "hp-setup -g" in terminal window and post its terminal output here.

After it got configure run command "hp-toolbox -g" and check the status of the printer in the status tab and post its output here.

Next open another tab in the terminal window and run command"hp-testpage -g" and post its out put here.

Thanks & Regards,
Goutam Kodu