Comment 10 for bug 1017397

Hi IanG,

Sorry for the late reply and inconvenience. Seems like this is weird behaviour. Can you please provide the some more logs by enabling debug logs.

==> enabling logs..

$ cd ~/Desktop/hplip-3.12.6 (Assuming you have downloaded hplip-3.12.6.run on Desktop)
$ gedit io/hpmud/hpmudi.h (line no.61)
  --> uncomment following line
 From:-
     // Don DO NOT commit with HPMUD_DEBUG enabled :(
     //#define HPMUD_DEBUG
 To:-
     // Don DO NOT commit with HPMUD_DEBUG enabled :(
     #define HPMUD_DEBUG

$ gedit prnt/backend/hp.c (line no: 49 )
 --> uncomment following line
 From:-
    //#define HP_DEBUG
 To:-
   #define HP_DEBUG

$ make
$ sudo make install

$ sudo gedit /etc/cups/cupsd.conf
From:-
    LogLevel warn
To:-
    LogLevel debug
    hpLogLevel 15

$sudo service cups restart
$ sudo cp /dev/null /var/log/syslog
$ sudo cp /dev/null /var/log/cups/error_log
$ rm /tmp/*.bmp
$ rm /tmp/*.out

==> perform print job now and send us the following logs.
1) /var/log/syslog
2) /var/log/cups/error_log
3) /tmp/*.bmp files
4) /tmp/*.out files
5) hp-check output log

Sorry for lengthy procedure.

Thanks & Regards,
Amarnath