Comment 20 for bug 1086075

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Keith Hughitt (keith-hughitt) wrote :

Okay, so the workers are at least responding to the jobs now. Next things to check:

1) Does the user running the resque workers have permissions to read/write in cache/movies? You can test this by creating a directory and touching a file in there as the same user.
2) If so, do you see any directories created in the movie cache? e.g. 2013/03/05/xxxyyy/

If the directories do exist, check to see if an ffmpeg.log exists inside. That should provide you with more information. You can also check the main log directory to see if anything is logged there, but In this case I don't think there will be.

If the problem is not a permission error, then I suspect at this point it may be missing codecs (e.g. libx264).