Comment 16 for bug 1086075

Karthik,

It is possible that the error you encountered in Resque is due to the workers not be launched with the proper configuration.

Start by killing any workers currently running (you can use "resque list" or "ps -ef | grep resque" to identify them), and then
run the command "APP_INCLUDE=/var/www/api/scripts/resque_env.php QUEUE=on_demand_movie COUNT=1 php /var/www/api/scripts/resque.php" on the command-line. Do not background the job though so you can follow it's output. Also, make sure the paths pointing to resque_env.php and resque.php are correct.

If all goes well the resque worker daemon should start without any errors. If this is the case, now try requesting a movie on Helioviewer and see if the worker on the command-line recieves the request, and if so, any output that is displayed. Also, check the web UI to see if any errors appear there.

Let me know how this goes and we will decide how to proceed from here.