Chris: the dialog you saw wasn't from system-config-printer-applet then, as far as I can tell. It only ever saw the job in state 'idle', 'processing', or 'completed'; never 'held'.
Chris: the dialog you saw wasn't from system- config- printer- applet then, as far as I can tell. It only ever saw the job in state 'idle', 'processing', or 'completed'; never 'held'.