Comment 3 for bug 1488436

To get the diganostic snapshot please perform these steps:

1 - Please check to confirm you have sufficient free space on the fuel master node, as follows:
Amount of free space available in /var/www/nailgun/dump, where snapshot will be stored:
df -hP /var/www/nailgun/dump
should be bigger than size of remote logs:
du -hs /var/log/remote/

2 - Login to fuel web interface by following the link http://<ip_fuel_master_node>:8000
3 - Click Support at the top
4 - Click "Generate diagnostic snapshot"
5 - Download generated snapshot (may take up to 10 minutes depending on volume of logs)
6 - If your downloaded snapshot is under 20MB, you may attach it to this ticket.

If it is larger than 20MB, please upload it to a 3rd party service, such as Google Drive or DropBox, and reply with a link to download it.