Comment 686 for bug 1

As one of those "half-literate" computer users that Nick Hill mentioned in his comment, I would like to offer a more comprehensive suggestion which would incorporate Nick's recommendations:

The entire user support system needs to be re-organized so that is is designed for "half-literate" dunnies like me and not for "fully literate" geeks :-) The geeks may be heart and soul of Ubuntu, but if we want to chip away at Microsoft's market share, Ubuntu needs to be "half-literate"-computer-user-friendly

The first thing that needs to be done is to change the menu on a user's Launchpad page to provide easy-to-find links to documentation, filing bug reports, and other useful resources for the new user

As someone who just recently switched to Ubuntu from Windows XP, one of the real attractions of Ubuntu is belonging to a REAL community of REAL users and, at least on the mailing lists, the fact that I am only "half-literate" has not been a drawback Some users, at least, take pity on us poor dummines :-)

A final comment for Nick: One of the reasons that these "half-literae" users do not report bugs may be that they are not even aware there is a bug I, for one, find Ubuntu 8.04 a hell of lot less buggy, from the perspective of the average user, than my daughter does her Windows Vista LOL Now, if we could get Ubuntu to run World of Warcraft, I could probably get my kids to switch to Ubuntu!!!! Especially if it worked better on Ubuntu than on Windows!! THAT would be a real marketing coup!!!

Peace!

John Botscharow