Comment 73 for bug 1

Another thing we can't forget is media playing out of the box. I've installed Ubuntu on traditional Windows users' computers and while they were happy with the lack of viruses and gator-like adware, they were also displeased with the lack of media playing ability. Out of the box, Ubuntu (totem!) has so far not been configured to play many video formats, and the typical user will not know how to get it working (nor should they have to). Additionally, the necessary plugins are not installed for Firefox by default to play video. While the lack of Flash is okay, since it is easily installable and Windows has not, to my knowledge, been shipping with Flash, something like video and music should come by default. How much of this is because of Ubuntu's policies, I don't know. However, I do think much progress has been made in the right direction. I admit that this may not be an easy problem to solve. But until this is addressed, casual users will probably be more likely to switch back to Windows.