Deleting item with holds from catalog does not trigger Hold Cancelled Notification (No Target) notice

[Lindsay Stratton]

v3.8

With "Hold Cancelled Notification (Staff)" notice enabled, cancelling a hold from the patron account, from title record > view holds, and by cancelling acquisitions lineitems with copies triggers the notice as expected.

The notice is NOT triggered if an item (either single item or item/vol with item or volume hold, or last item/vol and bib with a title hold) is directly deleted, although deleting the holdings record does cancel the hold.

The expectation is that the notice would be triggered when a hold is cancelled by any staff action or interface.

[Michele Morgan (mmorgan)]

I found this bug while testing cancellation notifications for the situation described above - when the last item on a bib with a hold is deleted.

This type of hold cancellation gets the cancel cause of "Untargeted Expiration", so the applicable action triggers are those with the hook: hold_request.cancel.expire_no_target. The stock event definitions are "Hold Cancelled (No Target) Email Notification" and "Hold Cancelled (No Target) User Message".

I am not able to generate any notifications the (No Target) notifications enabled, so I'm marking this Confirmed, and taking the liberty of updating the bug Summary.

[Michele Morgan (mmorgan)]

In my previous comment #1, I neglected to mention that my testing was on Evergreen 3.7.

We are currently on 3.10, and I now find that action triggers using the hold_request.cancel.expire_no_target hook are processing as expected. Lindsay, if you enable an action trigger that uses the hold_request.cancel.expire_no_target hook, does that trigger a notice when a hold is cancelled as a result of directly deleting the last item?

The stock action triggers using this hook are:

Hold Cancelled (No Target) Email Notification
Hold Cancelled (No Target) User Message