Misleading message when Internet Only patron tries to place hold or checkout item

[Diane Disbro]

Evergreen 3.8

My library uses the permission group Internet Only to allow patrons to access only downloadable resources and databases. When an Internet Only patron tries to place a hold, the hold fails with the message, "Item not holdable." When an IO patrons tries to check out an item, the checkout fails with the message, "Target copy is not allowed to circulate."

Both of these messages are false. The items are holdable and circulate. It is the patron who isn't allowed to place holds or checkout items. Staff are confused by the false messages.

We would like the messages to reflect what is really happening. Something like, "Patron lacks necessary permission for this function."

[Benjamin Kalish (bkalish)]

We don't use the Internet Only permission group, so I haven't seen this exactly, but I have run into many misleading error messages much like the ones described here. They can cause confusion for sure.

[Garry Collum (gcollum)]

I'm not sure how the Internet Only permission group is configured but to confirm in concerto, I set up a hold policy rule with the following parameters:

Active = yes
Holdable = no
Requestor Permission Group = Volunteers

And a hold policy for:

Active = yes
Holdable = yes
Requestor Permission Group = Users

When trying to place a hold for a Volunteer in the staff client the error received was "ITEM_NOT_HOLDABLE"

In the opac the error was "Hold was not successfully placed: Problem: Hold rules reject this item as unholdable".