Staff Client Whitescreen on login on all browsers on iOS/Android
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
Fix Released
|
High
|
Unassigned | ||
3.5 |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Evergreen Version: 3.5.1
Postgres version: 9.6
Server OS: Ubuntu
Devices affected: iPad, iPad Pro, iPhone, Android phones, potentially Windows vista
Our consortium has recently upgraded to Evergreen 3.5.1 and staff who used Evergreen with their iOS and Android devices in the past have been unable to login to the staff client. Staff can enter their username and password, but once their information is submitted, the screen turns white except for the top navigation bar. This appears to be happening on the workstation administration page. Staff have tried to login from Safari, Firefox, and Google Chrome. I’m not able to replicate his issue on Windows except from Internet Explorer, but we have had a report of this issue on Vista.
Chrome console output we’ve received from staff show a “SharedWorker() not supported” warning followed by a “possibly unhandled rejection: undefined” error. This led us to think that the SharedWorker wrapper on Lovefield could be the source of the error. This is consistent with the SharedWorker compatibility chart at this link: https:/
tags: | added: regression |
Changed in evergreen: | |
assignee: | nobody → Bill Erickson (berick) |
Changed in evergreen: | |
assignee: | Bill Erickson (berick) → nobody |
Changed in evergreen: | |
assignee: | nobody → Jason Stephenson (jstephenson) |
Changed in evergreen: | |
status: | Fix Committed → Fix Released |
We are currently testing in preparation for our upgrade to 3.6.1 in January and seeing this problem as well on all types of mobile devices.